Assistant Manager: Ski & Ride School – Salary

About the role

Join our team and discover (or re-discover!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.

Responsibilities

• Support the Ski & Ride School Manager in the daily operation of the department, ensuring exceptional guest service, operational efficiency, and adherence to company policies and procedures.
• Lead, coach, develop, schedule, and support supervisors, instructors, competition coaches, and support staff.
• Oversee daily operations of competition services, including race programs, training groups, athlete registration, attendance tracking, and event logistics.
• Coordinate race schedules, training venues, course preparation, equipment needs, and event execution.
• Assist with recruiting, onboarding, training, and performance management of departmental staff.
• Resolve guest concerns and complaints using company values and established service recovery practices.
• Manage administrative functions including payroll support, staffing coordination, record keeping, reporting, equipment inventory, and program documentation.
• Assist with departmental budgeting, labor management, and expense control to support financial goals.
• Maintain a strong culture of safety by ensuring compliance with resort policies, risk management practices, and safety standards for guests, athletes, and employees.
• Collaborate with Ski Patrol, Mountain Operations, Marketing, and other resort departments to support instruction programs, competition services, and departmental initiatives.

Requirements

• Education: High School Diploma or equivalent
• Work Experience: Minimum three (3) years of experience as a Ski & Ride School Instructor, Competition Coach, or related ski industry role. Experience with ski school operations, competition services, race programs, or athlete development programs.
• Supervisory Experience: Minimum two (2) years of supervisory or leadership experience.
• Licenses/Accreditations: US Ski & Snowboard coaching certification preferred.
• Computer Skills: Microsoft Office proficiency. Experience with RPOS or similar resort management systems preferred.
• Language(s): Fluent in written and spoken English.
• Other Requirements: Strong guest service, communication, interpersonal, and problem-solving skills. Ability to work outdoors in varying winter weather conditions. Ability to work flexible schedules including weekends, evenings, holidays, and peak operational periods. Must pass a background check.

Preferred Skills

• Experience managing competition programs, race events, or athlete development programs.
• Knowledge of US Ski & Snowboard race operations and event standards.
• College degree or equivalent experience in recreation, education, business, sports management, or a related field.

Pay

The expected pay range is $52,000.00 – $67,267.00. Individual compensation decisions are based on a variety of factors.

Schedule

• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program