Assistant Manager ($29.52 - $35.19)

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

Responsibilities

• Provides excellent customer service by anticipating customer’s needs, taking ownership and resolving questions and concerns promptly and professionally.
• Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Oversees completion of all administrative resident services tasks and resident retention activities ensuring they are accurately documented in the appropriate operating platform.
• Provides hands-on training and mentorship to resident services associates to drive team engagement and performance.
• Ensures audit compliance to Standard Operating Policies/Procedures (SOPs).
• Executes administrative accounting processes for the operating unit.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Requirements

• Proficiency in Google suite.
• Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, RealPage or Coupa is preferred.
• Strong written and verbal communication skills.
• High School Diploma, General Educational Development (GED) or equivalent experience.
• 2 - 5 years of relevant work experience.
• Travel between communities may be required daily.
• Valid California driver’s license; maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Community Details

Communities of Responsibility: Centerpointe
Unit Count: 766

Pay

Base Pay Range: $29.52 - $35.19 per hour. Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Benefits

The Company also offers competitive benefits for full-time employees including paid time off, matching 401(k), and health benefits.