Assistant Manager, Sales Development

About the role

The ideal candidate will be well versed in the direct sales process, including specialized skills for qualifying merchants along with a well-versed understanding of Salesforce, NICE and other applications used by the direct sales organization.

Responsibilities

• Gain a complete understanding of specific goals, objectives, and targets
• Liaise with the Sales Trainer to help build a well-developed and high-performing team that works together effectively
• Collaborate with the team to ensure the company is providing consistently excellent service, and that the work environment is inviting
• Set employee objectives to achieve and exceed company productivity and sales goals
• Adhere to department policies and procedures, monitor team performance and report on progress to upper management
• Partner with senior manager to ensure quality customer service and help supervise team members who have diverse talents and responsibilities
• Meet regularly with senior manager to develop and report on strategic plans for team objectives
• Aid senior managers in ensuring that all leads and opportunities are actively being followed up with
• Fill in for senior managers as needed to oversee team members, coordinate schedules and lead management while adhering to targets
• Maintain some responsibility of a Sales Development Representative I to aide in business generation
• Monitor quality assurance, reporting any problems, incidents, or equipment trouble to senior manager
• Aid in the hiring, performance management, and evaluation of team members and conduct monthly employee reviews

Requirements

• Bachelor's degree preferred or equivalent work experience
• 1-2 years’ experience in sales or corporate management roles
• Experience conducting performance reviews
• Strong leadership, communication, and collaboration skills
• Competency with CRM software, Salesforce is preferred
• Knowledge of inventory management
• Experience with dialer systems, NICE preferred
• Ability to lead team-building initiatives

Qualifications

• Ability to lead team-building initiatives
• Collaborate with senior leaders and department head, set expectations for all team members and hold employees accountable for results
• Lead hiring, performance management, and compensation, and evaluation of team members
• Collaborate with Kapitus leadership and HR to continually refine and modify career growth and succession plans to meet changing business needs

Skills

• CRM software, Salesforce is preferred
• Inventory management
• Dialer systems, NICE preferred

Benefits

• Kapitus Total Rewards Package includes Competitive Base Salary Range of $75,000
• Incentive Commission Compensation Plan – earned monthly
• Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families
• Flexible Spending Account: Set aside pre-tax dollars from your paycheck to pay for qualified out-of-pocket medical, dental, vision, pharmacy or dependent care expenses
• Lifestyle Spending Account: Employer sponsored post-tax benefits that allow reimbursement for expenses related to physical, mental and financial well-being
• 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense
• Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees
• Comprehensive paid leave options including Paid Maternity and Parental Leave
• Commuter Benefits: We offer pre-tax benefits on parking and commuter expenses to cover travel to and from work
• LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness
• Financial services such as LegalShield
• Relaxation and stress management tools
• Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life
• Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events
• Travel Reimbursement: We also offer travel reimbursement for all work-related travel, supporting your involvement in career and personal development activities
• Paid Time Off and Sick Time
• Retail Retirement Benefits: Our 401K plan is managed through Fidelity. To support your long-term financial goals, the company provides a 25% match on your contributions, up to 6% of your annual salary

Pay

$75,000 - Competitive Base Salary Range

Schedule

Full-time