Assistant Manager: Rental Operations

Job Summary

Responsible for providing high‑end customer service and store support, our Retail Management staff are knowledgeable representatives of the Vail Resorts brand and culture inside retail stores. They assist customers with questions, deliver premium product experiences, and embody the company’s commitment to service.

Job Details

• Starting Wage: $25.00 – $28.60 per hour
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time
• Minimum Age: 18 years
• Housing Availability: None

Responsibilities

• Lead daily operations, monitoring performance and budget, including scheduling and payroll; act as manager‑on‑duty in the absence of a Store Manager.
• Maintain daily store records for performance, sales metrics, inventory control, and equipment rentals (if applicable).
• Hire and train employees on POS system operation, product knowledge, guest service, sales techniques, and loss‑prevention policies.
• Monitor team performance and behavior, providing feedback, recognition, or corrective action as needed.
• Maintain up‑to‑date product knowledge and deliver excellent customer service through timely responses to questions, suggestions, complaints, and recognition.
• Participate in leadership forums, offering feedback on store performance, training, and continuous‑improvement opportunities.
• Perform other duties as assigned, including specialty areas such as merchandising and rentals.

Requirements

• High School Diploma or GED equivalent; business‑area training or education preferred.
• 1–3 years of retail management experience; ski‑industry experience preferred.
• Ability to work in a fast‑paced retail environment, multitask, and manage multiple customers.
• Willingness to work a flexible schedule, including nights, holidays, and weekends.
• Fluent communication in English.

Benefits

• Free employee ski passes and discounted lift tickets for friends and family.
• Free ski and snowboard lessons.
• 40% retail discount on merchandise.
• Additional employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Comprehensive training and professional development through Epic Service.
• Referral program.