Assistant Manager, Outlet

About the role

The pay for this position is salaried at $43,680. This is an exciting opportunity to work at Ocean Downs Casino, located only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD. You'll be part of a dynamic team dedicated to providing exceptional service and entertainment.

Essential Duties and Responsibilities

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication.
• Acts as a role model and coaches while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
• Observes and reports team member incidents and recommends discipline when necessary.
• Supervises day-to-day operations of assigned outlets.
• Orders necessary stock for outlet.
• Performs line-level duties and acts as a “breaker” throughout shifts as necessary.
• Adheres to and administers established company policies, labor laws, liquor laws and sanitary codes.
• Relays all guest compliments and complaints to appropriate department head.
• Promotes outstanding customer relations.
• Controls work flow and promotes productivity.
• Maintains a neat, clean and orderly outlet.
• Promotes honesty and trust amongst the team.
• Performs all other duties as assigned.
• Affords assistance in the management of additional outlets when required.

Required Skills and Abilities

• Food and beverage line level experience preferred.
• Strong computer skills, proficient in Microsoft Office products.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management.

Education and Experience

• A high school diploma or equivalent required.
• TIPS certified, Serve Save certified.

Physical Requirements and Working Conditions

• Must be able to sit, walk or stand for extended periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.

Benefits

This position offers an excellent compensation package including medical, paid sick time, paid vacation time, paid personal time, holiday pay and 401k options.