Assistant Manager, Operations | Full-Time | PeoplesBank Arena

Responsibilities

• Oversee day-to-day custodial operations to ensure the facility meets or exceeds cleanliness and sanitation standards at all times.
• Plan, coordinate, and supervise pre-event, event-day, and post-event cleaning activities across all public and back-of-house areas, including restrooms, locker rooms, concourses, and seating areas.
• Ensure timely and efficient post-event cleanups, restoring the building to event-ready condition.
• Direct light and heavy cleaning tasks, including sweeping, mopping, waste removal, and restroom servicing.
• Monitor and enforce proper use of cleaning chemicals in accordance with SDS guidelines and ensure staff are utilizing appropriate PPE.
• Supervise, train, and direct union and part-time custodial staff, including task delegation, coaching, and performance oversight.
• Conduct routine building inspections to evaluate cleanliness, identify deficiencies, and address maintenance or safety concerns.
• Support event conversions, including setup and breakdown of arena equipment, ensuring coordination between cleaning and operational needs.
• Assist in fulfilling event setup requirements and ensuring spaces are properly prepared and maintained throughout events.
• Support and enforce operational procedures related to cleaning, changeovers, and workplace safety.
• Assist with administrative duties including scheduling, payroll, and documentation related to staff and operations.

Qualifications

• Previous operations or facility management experience preferred; experience in an arena, convention center, or public assembly facility is a plus.
• 2–3 years of supervisory or team lead experience preferred.
• Ability to work flexible hours, including overnights, weekends, and holidays.
• Strong interpersonal and communication skills, with the ability to lead and motivate staff.
• Self-motivated with excellent organizational skills and attention to detail.
• Ability to work in a fast-paced, high-pressure environment.
• Familiarity with OSHA requirements and workplace safety programs preferred.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) preferred.

About the Venue

PeoplesBank Arena is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, and ice-skating spectaculars throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Sabrina Carpenter, Andrea Bocelli, Bad Bunny, Nicki Minaj, Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, and many others. PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Pay

This position pays an annual salary of $47,500-$57,500.

Benefits

• Health, Dental and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)