Assistant Manager - Nashville, TN

About the role

KPM is looking for an ambitious Assistant Manager with strong customer service skills and a passion for people to join our team at one of our Nashville, TN properties! This is a full time position and compensation will range based on experience. If you inspire others by your energetic and engaging personality, have a natural curiosity and interest in people then KPM is for you! We are looking for people wanting to kick start their careers in a fast paced and growing company! The Assistant Manager is responsible for the daily operations of a property under the guidance of the Property Manager. This role assists in leasing, collections of rent while providing exceptional service to residents and supporting the rest of the staff.

Responsibilities

• Collect all rent, late fees, and utility payments
• Issue notices (3-day, lock out, etc.)
• Prepare, file, and follow up on all eviction cases in a timely manner
• Reduce delinquency by performing timely walk-throughs of units
• Review lease expiration on a 90-day cycle and follow up with current residents on renewals
• Fulfill all tasks associated with the leasing process (TAA agreement, leasing application process, addendums, screening process, approval criteria, etc.)
• Perform other duties assigned

Requirements

• High School Diploma or Equivalent required / College degree preferred
• 3+ years of experience as an Assistant Manager on a multifamily property
• Must have knowledge of leasing, renewal, collecting the rent and property management and maintenance staff handling
• Experience with CAM or CAPS
• Experience with Onesite
• Customer service experience
• Excellent verbal and written communication skills
• Must be able to communicate effectively with residents and team members
• High sense of urgency, with the ability to meet deadlines
• Ability to remain organized, professional, and respectful in challenging situations
• Prolonged periods sitting, standing, and walking throughout the workday
• Push, pull, bend, stoop, squat, kneel, climb stairs, and reach above shoulders
• Must be able to type efficiently
• Must be able to lift up to 15 pounds
• Must be able to work indoors / outdoors or in extreme weather conditions
• Must be able to work weekends and/or evenings on a rotating schedule