Assistant Manager Medical Practice - KMM Primary Care - Kingston, NY

Responsibilities

• Manages the day-to-day operations of the medical practice.
• Affords support to the development and implementation of short-term and long-term goals in conjunction with practice leadership to grow the business.
• Manages provider scheduling templates, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access to service based on health system standards.
• Manages and monitors staffing levels to established system benchmarks, participates in staff hiring process, SBAR development, staff orientation, performance reviews and any corrective action.
• Proactively solves problems, administrative issues, or patient complaints in a timely and effective manner.
• Trains and educates staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations.
• Ensures that all revenue cycle processes are clear and well-executed to support a positive patient experience as well as efficient and accurate billing.
• Holds monthly meetings with providers and non-provider staff and communicates any practice or health system changes and solicits feedback from the team members.
• Develops action plans for meeting or exceeding KPIs.
• Collaborates with practice leadership to manage expenses for the operating budget and ensures that productivity budgets are met.
• Manages and maintains medical practice physical plant, equipment, and inventory control.
• Provides oversight of patient registration, check in, point of service collections and correction of practice management system entry errors in coordination with Revenue Cycle department.
• Provides guidance and assistance with scheduling new provider interviews, on-boarding, and any health plan credentialing activities, where applicable.
• Maintains and Model the Organization values.
• Fulfills and adheres to all compliance responsibilities related to the position.
• Performs other duties as required.

Requirements

• Associate degree required or equivalent experience.
• Bachelor's degree preferred.
• 2 years supervisory experience in medical practice management preferred.
• Strong interpersonal, telephone and computer skills (Microsoft Office Suite required).
• Working knowledge of practice management and electronic medical record software systems.
• Knowledge of medical terminology preferred.
• Strong written and verbal communications skills.
• Ability to travel between practices as needed.

Salary Range

$29.65 - $55.55 Hourly