Assistant Manager, King of Prussia
About the Role
At Charles Tyrwhitt we believe retail should be different—and fun! Our Assistant Managers are dynamic business owners who make it easy (and stylish) for men to dress well. As the right‑hand to the Store Manager, you will lead by example on the sales floor, drive sales through expert strategy, and elevate both people and performance in a fast‑paced environment.
Responsibilities
- Motivate, coach, and inspire the team to smash KPIs, sales targets, and profits.
- Perfect the SGM concept (our sales game‑changer) and ensure the team adopts it.
- Spot and maximize every sales opportunity—including promotions, outfit building, and corporate events.
- Lead by example on the floor, coaching teammates to be passionate and hands‑on.
- Cultivate a customer‑first environment, keeping product knowledge sharp, promotions on point, and feedback (e.g., FEEFO) continuously improving service.
- Drive new business growth and execute corporate strategy with enthusiasm.
- Monitor numbers, manage costs, stay within budgets, and maintain high standards of store appearance and stock control.
- Recognize and celebrate outstanding team performance and boost morale through platforms like The LINK.
- Champion colleague engagement, improve retention, and keep the team motivated and connected.
Success Metrics
- Surpass commercial KPIs, consistently exceeding store targets.
- Achieve top‑tier team engagement scores, driving success locally and company‑wide.
- Crush individual objectives while helping the team thrive.
Requirements
- Proven leadership skills that inspire others and take accountability.
- Exceptional customer‑service mindset with a passion for an unforgettable shopping experience.
- Natural coach and motivator who lifts up a team.
- Sharp commercial instincts and strong analytical abilities.
- Relationship‑builder capable of networking and seizing growth opportunities.
- Previous retail management experience (required).
- Work authorization to work in person within the United States.
Benefits
- Unique workplace culture in a privately‑owned business with approachable senior leaders who value ideas and contributions.
- Competitive compensation with a quarterly bonus based on team performance.
- Part‑time paid time off and uniform allowance.
- Access to PayActiv for earned‑hour payouts.
- Employee discounts.
- Robust Employee Assistance Program supporting well‑being.
Compensation
This is a salaried, full‑time role based in Pennsylvania with a pay range of $55,000 – $60,000 per year, based on experience, plus a quarterly performance bonus.
About the Company
Charles Tyrwhitt’s purpose is to “make it easy for men to dress well.” Founded over three decades ago on London’s Jermyn Street, the brand now operates across the United States, Europe, and Australia, with a strong online presence. Recognized as a carbon‑neutral retailer in 2022, the company embraces a fun, engaging culture driven by the three “BE‑liefs”: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.”