Assistant Manager - Franchise

About the role

The successful candidate will be responsible for managing customer relationships, providing technical support, and ensuring high levels of customer satisfaction.

Responsibilities

• Manage customer interactions through phone, email, and in-person visits
• Provide technical support to customers on product usage and troubleshooting
• Escalate complex issues to senior support staff as necessary
• Conduct regular follow-ups to ensure customer satisfaction
• Collaborate with cross-functional teams to resolve customer issues

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in customer service or technical support
• Strong problem-solving and communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience with customer relationship management systems is a plus

Qualifications

• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Knowledge of common IT hardware and software

Skills

• Customer service orientation
• Technical troubleshooting skills
• Problem-solving abilities
• Attention to detail

Benefits

Competitive compensation package including health insurance, retirement benefits, and paid time off.

Pay

$50,000 - $60,000 annually

Schedule

Full-time position with flexible hours to accommodate customer needs.