Assistant Manager, Casino Operations

Benefits

We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. For the full list of Team Member Benefits, visit our career site.

Position Summary

The Assistant Casino Manager is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled workforce. Responsible for actively building relationships with players and acting as a mentor to team members to build their player development skills; provides career development and direction for team members. Manages staff and resources related to Gaming Operations, including Slot Operations and Table Games, on an assigned shift ensuring compliance with established regulations.

Essential Functions

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Ensures the enforcement of all policies and procedures and ensures daily operational efficiency of all departments.
• Is responsible for overseeing the operational activities of the shift including interacting in a positive manner with the managers of other operational departments.
• Handle team member and guest concerns/dissatisfaction professionally to achieve satisfaction while maintaining financial responsibility.
• Identifies and implements procedural changes to positively affect customer service.
• Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments.
• Manage daily labor to open and close games as needed.
• Ensures team member satisfaction through consistent feedback and development.
• Evaluate current business conditions, special events, weather, etc., and staff accordingly.
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance.
• Ensure talent performance levels.
• Visually inspect all casino equipment and follow procedures for notification/repair/replacement.
• Inspect and ensure a clean, safe working environment; notify appropriate departments to handle deficient situations.
• Author and distribute casino end‑of‑shift reports.
• Support the Hard Rock culture and team philosophy throughout the property.
• Promote positive public relations and create an enjoyable atmosphere for all.
• Reviews adequacy of internal security of Slots and Table Games Department.
• Perform work regularly and adhere to all Virginia Lottery Regulations.

Education & Experience

• High school diploma or equivalent