Assistant Manager

About the Role

Supports and assists the Community Manager/District Manager in overseeing and managing the financial and operational functions of the property. Handles all accounting, ledger, and financial tasks, including preparing month-end and financial reports, processing invoices, collecting rent and fees, completing bank deposits, managing vendors, and performing account reconciliations. Uses property management software to record, track, and report on all financial operations of the community.

Responsibilities

• Ensures collecting, renewal, financial, and operational procedures align with the community’s KPIs and actively plans and executes action items to meet team goals.
• Studies, analyzes, and understands the community’s goals to align daily work actions with property objectives.
• Creates daily goals that drive progress toward property-wide targets.
• Ensures timely completion of all training, projects, and attendance at meetings.
• Completes daily financial transactions, including collecting and posting rent, fees, and other payments, preparing bank deposits, reconciling accounts, and processing invoices and payables.
• Operates property management software (Resman) by entering data accurately and completing audits to maintain system integrity.
• Reviews resident files, communicates regarding outstanding balances, completes delinquency procedures, and enforces lease terms to maximize revenue.
• Reviews and submits vendor invoices for payment, ensuring work meets standards, obtaining community manager approval, and coding charges correctly.
• Follows company procedures for evictions, including proper notice requirements, court representation, and status communication.
• Completes resident move-outs by reviewing lease terms, applying deposit and lease fees, and processing final account statements in compliance with legal requirements.
• Promotes resident satisfaction and retention by addressing complaints, questions, and service issues promptly.
• Acts as on-site supervisor in the absence of the community manager, delegating tasks, coordinating maintenance, and ensuring compliance with company policies.
• Assists in managing client/owner relationships through meetings, community tours, performance updates, and responding to owner requests.
• Helps prepare budgets, variance reports, and financial statements.
• Maintains records, updates tenant files, and manages correspondence.
• Assists in property inspections and ensures compliance with regulatory duties.
• Supports training for new team members.
• Coordinates tenant move-ins and move-outs, including lease signings and orientation.
• Addresses resident complaints and facilitates conflict resolution.

Skills & Qualifications

• Demonstrated ability to read, write, and communicate effectively for legal documents, leasing, and resident interactions.
• Professional appearance and strong customer service skills throughout the resident life cycle.
• Experience with property management, risk/liability awareness, and leasing/marketing support.
• Strong collection skills and revenue-driven mindset.
• Eagerness to learn, grow, and work in a fast-paced environment with minimal supervision.
• Proficiency in internet, word processing, spreadsheet, and database management software.
• Strong proficiency in property management software (preferably Resman).
• Ability to pass a background check and drug test.
• Experience with delinquency and collections.
• Team player with strong communication and problem-solving skills.