Assistant Manager

About the role

Roggenart is an authentic European Bakery seeking enthusiastic, customer-focused individuals to join our team. If you're friendly, motivated, and enjoy working in a fast-paced, team-driven environment, this is the role for you!

Responsibilities

The Assistant Manager supervises and motivates the store team, providing inspiration to drive sales and exceed customer service expectation through coaching, providing effective feedback and reward and recognizing accomplishments. Assistant Managers must promote a fun and positive work environment that fosters open communication, encourages teamwork and inspires creativity.

Key responsibilities include:

• Setting goals for the work group, developing organizational capability, and modeling how we work together
• Demonstrating a calm demeanor during periods of high volume or unusual events and managing smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team
• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Roggenart, an authentic European bakery
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store employees to ensure smooth flow of operations
• Ensures highest quality of products are being served to the customer including all drinks (effectively ensures product integrity)
• Provides coaching and direction to the store team to take action and to achieve operational goals
• Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals

Requirements and Qualifications

Requirements include:

• 1 year of experience customer service management
• 1 year of restaurant/kitchen management
• Extensive food knowledge
• Computer literacy
• Strong leadership, motivational and people skills
• Good financial management skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Serv Safe Certification (or ability to obtain within 6 months)

Benefits

We offer:

• Health insurance
• Dental insurance
• Employee discount