Assistant Manager

About the Role

Roggenart is an authentic European Bakery seeking enthusiastic, customer-focused individuals to join our team. If you're friendly, motivated, and enjoy working in a fast-paced, team-driven environment, this Assistant Manager role is for you.

Responsibilities

• Supervise and motivate the store team, providing inspiration to drive sales and exceed customer service expectations through coaching, feedback, and recognition.
• Promote a fun and positive work environment that fosters open communication, teamwork, and creativity.
• Leadership:
  • Maintain a calm demeanor during high-volume periods or unusual events, ensuring smooth transitions and setting a positive example.
  • Train and hold team members accountable for delivering legendary customer service with a "customer comes first" attitude.
  • Drive the implementation of company programs by developing action plans and motivating the team to meet operational and organizational objectives.
  • Manage with integrity, honesty, and alignment with Roggenart’s culture, values, and mission.
  • Delegate responsibilities and practices to ensure smooth store operations.
  • Ensure the highest quality of products, including drinks, and adherence to all product-serving procedures.
  • Provide coaching and direction to achieve operational goals, reviewing store environment and key business indicators to identify improvement opportunities.
• Planning and Execution:
  • Develop strategic and operational plans, manage execution, and measure results.
  • Prioritize and filter communications to the team, ensuring clarity and accuracy for effective store operations.
  • Solicit customer feedback to understand needs and adapt to the local community.
  • Achieve operational goals, including inventory management, store setup, product layout, and hygiene.
  • Challenge and inspire employees to achieve business results while leading by example.
  • Ensure adherence to operational requirements and foster collaboration between front-house and back-house teams.

Requirements

• 1 year of experience in customer service management.
• 1 year of restaurant or kitchen management experience.
• Extensive food knowledge.
• Computer literacy.
• Strong leadership, motivational, and people skills.
• Good financial management skills.
• Critical thinking and problem-solving abilities.
• Team player with excellent time-management skills.
• Great interpersonal and communication skills.
• ServSafe Certification (or ability to obtain within 6 months).

Benefits

• Health insurance.
• Dental insurance.
• Employee discount.

Job Type: Full-time