Assistant Manager

About the role

The Assistant Manager is the co-leader of the Potbelly shop. They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.

Pay

$50,000 - $55,000 base salary range + bonus potential based on location, skills and qualifications. Compensation offered is subject to local wage and hour laws.

Benefits

• Competitive pay with performance-based annual raises
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Responsibilities

• Train, coach and develop Potbelly Associates and Shift Leaders
• Effectively interview and recommend the hiring of Associates, Certified Trainers and Shift Leaders
• Develop and maintain a Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Attend regularly scheduled meetings
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Assist General Manager with the control of cost of goods, variances and inventories within the shop
• Control assigned P&L line items
• Ability to maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Other duties as assigned

Requirements

• At least 18 years of age
• Minimum of 2 years management experience in a restaurant or retail environment (preferred)
• Meet all Food Safety requirements within your state; must pass and obtain a Food Safety Certification (after 2 unsuccessful attempts, no longer eligible for a Leader role)
• Friendly, customer‑first mindset with ability to thrive in a fast‑paced, energetic environment
• Strong written and verbal communication skills
• Enjoy problem‑solving
• Ability to maintain deadlines and prioritize while running an effective shift
• Strong organizational skills and ability to multitask
• Comfortable working in a bustling kitchen environment (knife skills a plus)
• Ability to manage potential