Assistant Manager

About the role

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional “Judgement Free” member experience! You will be heavily involved with team members onboarding and training. As the Assistant Manager, you will be leading the team through task completion and drive the success of club priorities and KPI goals. You will focus on key behaviors that create an exceptional member experience and ensure team members have the tools to do so.

Responsibilities

• Assist the club manager in oversight of club operations to ensure an exceptional “Judgement Free” member experience.
• Heavily involved with team members onboarding and training.
• Lead the team through task completion and drive success of club priorities and KPI goals.
• Focus on key behaviors that create an exceptional member experience and ensure team members have the tools to do so.
• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Order club supplies and retail products.
• Track KPI to identify areas of strengths and opportunities; game plan with club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.
• Greet members/guests as they enter and exit the club; assist them with any questions or concerns during check‑in.
• Help promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and