Assistant Manager

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people-focused looking for exciting opportunities in eye care or retail. Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions.

About the role

The Assistant Manager drives profitable sales growth by developing a positive and productive retail-selling environment that ensures excellent customer service, customer retention, as well as outstanding associate and doctor satisfaction and retention.

Responsibilities

• Drives profitable store sales by fostering a retail selling culture through NECE.
• Attains planned sales goal, comp store sales growth, and store goal.
• Increases customer transactions from retail staff overseen and coached.
• Manages payroll cost effectively, in accordance with Company standards.
• Manages gross margin, in accordance with Company standards.
• Coaches, develops, and motivates staff and ensures timelines of training are adhered to.
• Oversees sales floor and monitors NECE skills of retail staff.
• Facilitates discussions of accountability with retail staff regarding their performance.
• Partners with Store Manager on direction of business and communicates opportunity areas.
• Develops professional business relationships with Doctors.
• Ensures quality exams as indicated by exceptional customer satisfaction (as measured by NPS).
• Monitors number of repeat customers and customer retention.
• Ensures coverage and quality of hours.
• Implements retail-selling initiatives to increase the number of exams and conversion of exams to sales.
• Recruits, trains, develops, motivates, and retains associates, as measured by:
  • Active and targeted networking, interviewing, and selecting for hire candidates who demonstrate excellent customer service behaviors.
  • Encouraging high productivity (sales/hour, transaction).
  • Employee satisfaction through two-way communication.
  • Bench strength (reflected by development, utilization, and accuracy of manpower planning process, proactive recruiting, and productive turnover).
• Ensures each store is effectively merchandised and presented according to standards as measured by:
  • Execution of planogram.
  • Execution of visual appearance inside and outside of store (i.e., signage).
  • Maintenance of overall standards (i.e., cleanliness, housekeeping).
  • Associates exhibit professional presentation (i.e., attire) in accordance with Brand standards.
  • Execution of local and national marketing programs and initiatives.
  • Execution of Brand standards for signage and promotions.

Requirements

• High school diploma or comparable experience, typically achieved with 2+ years as an Optical Associate.
• 2+ years of experience as an Optical Associate or high school diploma.
• Proven track record of sales growth through sales skills and accountability for sales results.
• Proven experience and results with a retail or customer service establishment.
• Ability to facilitate, train (through practice and role-play), coach, and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams.
• Ability to recruit and select associates/teams.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships.
• Success in store merchandising and attention to detail.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.

Pay

Pay range: $22.41 - $34.95 per hour. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts