ASSISTANT MANAGER

About the Role

The Department of Social Services (DSS), comprising the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS), is dedicated to fighting poverty, income inequality, and homelessness. The Office of Central Processing (OCP) collaborates with various agencies and private sector businesses to centrally process projects, aiding job centers in achieving financial independence for participants. OCP is recruiting for one (1) Principal Administrative Associate III to function as an Assistant Manager.

Responsibilities

• Supervise Operations Supervisors responsible for implementing large-scale projects, including the Utility Program, Rent Arrears Program, and OCSE.
• Organize and assign staff to meet tight deadline schedules.
• Train and reassign staff to meet project deadlines.
• Assess staffing requirements and assist in hiring temporary and new office staff.
• Direct Operations Supervisory staff in project plan duties.
• Recommend programmatic changes and prepare corrective action plans.
• Ensure proper interpretation and application of agency and departmental policies, complying with State and City regulations.
• Supervise basic office management functions, including timekeeping and security liaison duties.
• Ensure accurate and timely completion of projects and issuance of client benefits.
• Oversee agency recoupment of overpayments.
• Act as liaison between OCP and Job Centers, Food Stamp Centers, and other city/state agencies.

Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, including one year in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
• Or an associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, including one year of administrative supervisory experience as described above.
• Or a four-year high school diploma or its educational equivalent and four years of satisfactory full-time progressively responsible clerical/administrative experience, including one year of administrative supervisory experience as described above.
• Education and/or experience equivalent to the above options, with a minimum of one year of administrative or supervisory experience as described.
• Education above high school may substitute for general clerical/administrative experience at a rate of 30 semester credits for 6 months of experience, up to a maximum of 3 years.

Additional Information

This position is open to qualified persons with a disability who are eligible for the 55-a Program. New York City residency is generally required within 90 days of appointment, with exceptions for certain employees. The City of New York is an equal opportunity employer committed to a diverse and inclusive workforce.

Hours/Schedule: 9:00am-5:00pm, Monday – Friday

Job ID: 10124