Assistant Manager

Reports to: Club Manager

Responsibilities

• Daily Staff Management Duties:
  • Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
  • Lead a team through systems and operations to achieve common goals.
  • Assist in preparation of all HR-related forms in a timely manner.
  • Work with Club Manager to resolve employee issues or concerns in a professional manner.
  • Assist Club Manager in disciplinary/termination activities.
  • Provide backup support for any employee who is absent.
  • Uphold the integrity and security of staff files and sensitive company documents.
  • Be a brand ambassador by leading a Judgement Free lifestyle.
  • Assist Club Manager in the training and development of staff, including day-to-day coaching.
  • Assist Club Manager in pre-screening, hiring, firing, onboarding, and recruiting.
• Customer Service / Front Desk Activities:
  • Greet members and guests, providing exceptional customer service to make members feel comfortable and welcomed.
  • Answer phones in a friendly manner and professionally assist callers.
  • Give tours, sign up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to members' questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the POS systems.
  • Assist in emergency medical situations.
  • Uphold rules and policies in the facility.
  • Detail tanning beds, acrylics, and vents on a weekly basis.
  • Count and track inventory on a weekly basis.
  • Run all necessary reports on a daily basis.
  • Lead by example and maintain consistent accountability.
  • Communicate effectively and clearly between all staff members.
• Member Accounts:
  • Utilize Datatrak to assist with updating barcodes, change of address, and billing or payment questions.
  • Properly submit refund proposals.
  • Create new memberships.
  • Uphold integrity and security with member documents and sensitive information at all times.
• Club Cleanliness and Maintenance:
  • Keep front desk area as well as the lobby clean and orderly.
  • Perform regular facility cleaning and upkeep.
  • Clean equipment and tanning units regularly.
  • Ensure restrooms are clean, stocked, and clutter-free by creating and following a routine cleaning schedule.
  • Accurately complete daily and weekly cleaning responsibilities.
  • Oversee the safety of employees, members, and the club.
  • Report repairs to the Director of Operations and assigned maintenance technician in a timely manner.
  • Go above and beyond to maintain cleanliness in the front desk area and lobby.
  • Ensure all equipment is clean on a daily basis.
  • Ensure proper locker room checks and walk-arounds are performed by all staff every 15 minutes.
  • Hold the team accountable for daily cleaning lists and assigned equipment.
• Miscellaneous:
  • Oversee the ordering of club supplies using a specific budget based on club requirements.
  • Track key performance indicators such as guest counts, cancellations, and info calls.
  • Manage marketing efforts by ensuring staff is aware and trained on all marketing promotions.
  • Assist in the completion of recorded info call inspections.
  • Actively participate in growth and development opportunities.
  • Successfully partner with team members and senior leadership.

Qualifications

• One year of customer service experience is preferred.
• High school diploma/GED equivalent required.
• Must be 18 years or older.
• CPR certification required.
• Superior problem-solving skills.
• Exceptional leadership and diplomacy skills.
• Must represent the core values of PFMW at all times by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty.
• Must be willing to occasionally travel for training and to support other locations.
• This position may require overtime, weekends, evenings, and holidays. Must be flexible.

Physical Demands

• Continual standing and walking during shifts.
• Continual talking in person or on the phone during shift.
• Must be able to lift 75 pounds.
• Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
• Employee must never put themselves under any equipment.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.