Assistant Manager

About the role

The Assistant Manager plays a significant role in theatre operations. The Assistant Manager leads by example and delivers superior guest service in a fast‑paced, clean and safe environment. This position supervises and motivates hourly theatre associates, follows operating policies and procedures to ensure all company objectives are met, and helps achieve financial targets. The role reports to the General Manager/Manager.

Responsibilities

• Work and problem‑solve independently.
• Learn the different theatre roles and schedule each as business and attendance dictate.
• Learn and understand cash handling, pulls, server checkout, and deposit preparation.
• Balance drawers, reports, and safe daily; follow all necessary opening and closing procedures.
• Understand daily business objectives, including staffing levels, events, specials, etc.
• Maintain internal inventory control, including daily soft counts, validation, and corrections.
• Train, motivate, and develop staff.
• Use forecasted business levels/attendance to assist with associate schedules.
• Assist with daily revision of timesheets and payroll as needed.
• Create a welcoming environment for guests by greeting, anticipating needs, and implementing creative solutions for exceptional service.
• Assist the GM with hiring, training, and associate development.
• Operate projection equipment, including projectors, servers, and sound equipment.
• Drive sales within the facility (MMR, loyalty registration, upselling, suggestive selling, etc.) and demonstrate desired behaviors for all staff.
• Enforce all corporate policies, rules, procedures, and applicable federal, state, and local laws and regulations; learn audit processes to maintain theatre compliance.
• Answer all NPS comments and manage the theatre inbox.
• Facilitate guest issues and create positive recoveries.
• Partner with key vendors and order concession items, liquor, soda, dry goods, and janitorial supplies as needed.
• Maintain general cleanliness, stock levels, safety, mechanical issues, and aesthetics of front of house, back of house, and kitchen line.
• Understand PCI compliance and handle safety concerns (accident reports, TCAT, etc.).
• Use computer systems (Microsoft® Word, Excel, POS) and troubleshoot facility technology (Vista, Cielo, etc.).
• Preserve confidentiality of theatre information and passwords; adhere to PCI regulations.
• Process daily corporate office or supervisor requests via phone and email.
• Coach and counsel associates, following proper procedures.
• Understand the new‑hire process, necessary paperwork, and orientation.
• Perform other duties as assigned by the Director of Operations, District Director, General Manager, or Manager.

Requirements

• Minimum 18 years of age.
• Supervisory experience in a high‑volume movie theatre, retail, or hospitality environment.
• Strong interpersonal, verbal, and written communication skills.
• Willingness and motivation to learn new skills, tasks, and software systems.
• Flexible work schedule that includes late evenings, weekends, and holidays as dictated by business needs.
• Ability to stay calm under pressure or during difficult situations.

Physical requirements

While performing the duties of this job, the employee is frequently required to sit, talk, hear, and use hands to finger, handle, or touch objects, tools, or controls. The employee must stand and walk, and occasionally lift and move up to 50 lb while handling kitchen, cooking, or concession items. Specific vision abilities include close vision and the ability to adjust focus. Work is performed in a theater, kitchen, and office environment with low to moderate noise levels and occasional loud environments.

Licenses or certifications

• Ability to obtain any government and hospitality required license or certificate (e.g., State Health Card Permit, Local Food Service/Handling Permit, State Liquor Service Permit, etc.).

Education

• High school diploma or equivalent.
• College coursework in Business Management and Marketing preferred.
• Ability to obtain food handling licenses as required by local/state laws.