Assistant Manager

About the role

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.

Responsibilities

• Delivers quality and improvement to exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion and Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth and Retention Goals; Net Promoter Score; Current year objectives
• Strong understanding of retail business translating to positive sales, business results and understanding the market and competitors
• Supports store business plans to maximize sales and profit
• Partner with store manager to lead and develop team
• Delivers clear, constructive, timely feedback and partners with Store Manager on development
• Executes visual directives and maintains store appearance
• Maintains positive working relationship with doctors
• Promotes team compliance to all policies
• Performs administrative duties
• Works a flexible schedule, including nights and weekends

Qualifications

• High School graduate or equivalent
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes and policies
• Strong basic math skills
• Familiarity with cash register, computers and calculators
• Must have a strong command of the English language for all written correspondence and oral communication
• Strong communicator and listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

Preferred qualifications

• College degree or equivalent
• Previous experience in leadership position within retail and customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.