Assistant Manager

This position reports to the Store Manager or Operations Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc.

About the role

The Assistant Manager oversees retail or operations activities through the direct supervision of Sales Associates, Utility Workers, Team Leads, ADC Attendants, and Production Workers. This role is responsible for operations in conjunction with or during the absence of the Store/Operations Manager. Primary focus is the smooth flow of donated goods from collection to sales, including receiving, production, security, safety, loss prevention, inventory control, merchandising, and sales transactions. Provides vision, leadership, direction, and supervision of staff.

Responsibilities

• Direct supervision of Sales Associates, Utility Workers, Team Leads, ADC Attendants, and Production Workers.
• Delegates assignments to staff under the direction of the Store/Operations Manager and keeps them informed of changes in policy and trends.
• Directs, coaches, and guides staff to help them attain individual growth and store goals.
• Demonstrates leadership by holding all team members accountable for established best practices and standard operating procedures.
• Provides comprehensive training of job duties, policies and procedures, ethical codes of conduct, and corporate compliance.
• Evaluates performance and takes corrective action when necessary.
• Helps Store/Operations Manager oversee/monitor the quality and quantity of merchandise and production output to meet sales goals.
• Ensures the highest level of customer service to reduce customer complaints and problems.
• Handles cash register processes, money handling, paperwork, and deposits.
• Provides tools, resources, and guidance to the team to ensure the store runs smoothly and efficiently.
• Maintains top-flight condition and appearance of retail store or warehouse, focusing on housekeeping and safety at all times.
• Communicates needs for repair, fixtures, and maintenance to the Store/Operations Manager.
• Contributes to and supports the Store/Operations Manager’s vision for execution of merchandising, store presentation, inventory, and customer service relations.
• Ensures all store/operations documentation, including daily/weekly sales, staff schedules, EAPS, and production statistical data, is completed accurately and timely.
• Assists in reviewing applications for vacant positions, conducting interviews, and making hiring decisions.
• Positively represents the store/operations and community to internal and external audiences.
• Works collaboratively with Store/Operations Manager and staff to maximize service opportunities and maintain a continuous improvement agenda.
• Reviews and analyzes sales, average transaction, departmental allocation, etc., to establish performance standards, detect trends, and determine proper course of action.
• Works with supervisor and direct reports to promote retail/operations activities and develop strategies for increased revenues.
• Available during nontraditional hours, including some weekend and evening periods.
• Serves as an emergency contact for agency locations in need of support outside regular business hours.
• Ensures good customer service, quality merchandise, competitive prices, and a donating/shopping experience that meets agency expectations.
• Analyzes monthly production, sales, and donor reports to identify weaknesses and develops strategies to correct them.
• Covers all areas in the Store/Operations Manager’s absence, either short or long term, which may include traveling to other retail locations.
• Operates forklift truck.
• Completes all duties of the job and all work requirements.
• Models Goodwill’s core values: Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories.

Requirements

• High School Diploma or Equivalent.
• Minimum of 1 year military service or related full-time employment.
• Supervisory experience preferred.
• Effective written and verbal communication skills.
• Computer proficiency.
• Ability to handle and maintain confidential information.
• Positive attitude and ability to inspire others with similar enthusiasm.
• Loyalty to the agency and its mission and policies.
• Reliable transportation, valid driver’s license, and automobile insurance.
• Willingness to obtain a forklift license if able.
• Ability to use good judgment, discretion, and initiative.