Assistant Manager
About the role
This position reports to the Store Manager or Operations Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position oversees retail or operations activities through the direct supervision of Sales Associates, Utility Workers, Team Leads, ADC Attendants, and Production Workers. The Assistant Manager is responsible for operations in conjunction with or during the absence of the Store/Operations Manager. Primary focus should be the smooth flow of donated goods from collection to sales including but not limited to receiving, production, security, safety, loss prevention, inventory control, merchandising and sales transactions. Provides vision, leadership, direction, and supervision of staff.
Responsibilities
- Direct supervision of Sales Associates, Utility Workers, Team Leads, ADC Attendants, and Production Workers.
- Delegates assignments to staff under the direction of the Store/Operations Manager and keeps them informed of changes in policy and trends.
- Directs, coaches and guides them in their work in order to help them attain individual growth and store goals.
- Demonstrates leadership by holding all team members accountable for established best practices and standard operating procedures.
- Provides comprehensive training of job duties, policies and procedures, ethical codes of conduct, corporate compliance, etc.
- Evaluates performance and takes correct