Assistant Manager

About the role

As Assistant Manager, you will lead by example in a fast-paced retail environment, ensuring exceptional customer service and smooth daily operations.

Responsibilities

• Provide friendly, outgoing, and professional customer service, including resolving customer concerns effectively.
• Build and maintain positive relationships with customers while ensuring team members consistently deliver fast, friendly, and personalized service.
• Lead by example; remain self-motivated, adaptable, and able to multitask efficiently.
• Motivate, direct, and support store staff to meet performance expectations.
• Reconcile multiple shift reports; complete daily bookkeeping and bank deposits accurately.
• Demonstrate assertive leadership by delegating tasks and ensuring completion of shift duty requirements.
• Maintain responsive and professional communication with the Store Manager and assigned Sales Associates.
• Ensure company policies, safety standards, and procedures are followed consistently.
• Assist with recruiting, training, evaluating, and managing employees.
• Support and participate in monthly store meetings and customer service initiatives.
• Maintain working knowledge of POS systems and transaction devices.
• Assist with daily operations including reporting, banking, pricing updates, safety compliance, fuel equipment, and facility management.
• Understand and apply federal, state, and local laws related to retail operations and employment practices.
• Perform product merchandising and replenishment tasks, including bending, kneeling, stooping, squatting, reaching, pushing, pulling, and lifting up to 50 pounds.
• Carry trash containers and lift contents into exterior bins; occasional use of step ladders.
• Sweep, mop, and maintain interior and exterior store areas and equipment, including snow removal.
• Work in freezers and coolers (approximately 10°F) for up to 30 minutes at a time.

Requirements

• High school diploma or equivalent required; some college coursework preferred.
• Previous leadership experience in a fast-paced retail, food service, or fuel environment.
• Strong customer service, communication, and interpersonal skills.
• Ability to communicate effectively with customers, employees, vendors, and management; ability to read, write, speak, and understand English.
• Demonstrated judgment and problem-solving skills when addressing customer or employee issues.
• Proficient in basic computer applications, including Microsoft Word and Excel; working knowledge of email and internet use.
• Strong math skills, including 10-key proficiency; high attention to detail and accuracy.
• Ability to meet deadlines, multitask, and work effectively under pressure.
• Ability to stand and walk for extended periods (8–10 hours) on concrete or tile surfaces.
• Ability to work independently or as part of a team.
• Availability to work early mornings, evenings, weekends, holidays, and the store’s busiest days.
• Ability to tolerate exposure to gasoline fumes and cleaning products.
• Valid driver’s license.
• Access to a reliable vehicle.
• Ability to provide proof of current auto insurance coverage.