Assistant Manager

About the role

Join one of GCI's inspiring and vibrant communities as an Assistant Manager at our Settler's Landing residential apartment community in Streetsboro, OH. This position is accountable for protecting, maintaining, and enhancing the value of the assigned residential community to maximize financial return and benefit residents, prospects, and visitors. You will assist the Property Manager with all operational and financial aspects of the portfolio to facilitate optimum property performance.

Responsibilities

• Provides customer service to residents by handling requests for maintenance service and resolving issues related to rental collection, renewals, move-ins/move-outs, and complaints about other residents, staff, or company policy.
• Acts as a liaison between the Property Manager and staff; manages leasing and maintenance staff in the Property Manager's absence.
• Assists with the collection of delinquent accounts and manages the eviction process with the approval of the Property Manager and assistance from resident services and leasing staff.
• Develops resident correspondence and assists with resident retention activities.
• Assists with preparation for and attends/participates in staff meetings and training.
• Manages office supplies and coordinates purchases within company guidelines and budget.
• Responsible for approval of routine purchasing and invoice processing with review by the Property Manager.
• Represents GCI in a professional manner at all times, maintaining a courteous attitude when dealing with residents, co-workers, and the general public.

Requirements

• Three to five years of experience as a site manager, leasing manager, or related management experience. Industry experience strongly preferred.
• Associate or Bachelor’s Degree in Business, Education, or Liberal Arts OR equivalent related work experience in real estate or sales management, training, or marketing.
• Valid driver’s license, clean driving record, and insurance required.
• Minimum of forty hours per week; regular attendance is mandatory.

Skills

• Proven track record in meeting and exceeding goals.
• Excellent verbal and written communication skills.
• Top-notch organizational, time management, and interpersonal skills.
• Proven computer skills (MS Office and internet).
• Demonstrated problem-solving skills.
• Strong work ethic and a "whatever it takes" attitude.
• Ability to motivate others and self-motivation.
• Demonstrated understanding of Landlord/Tenant and Fair Housing Laws; ability to grasp all facets of real estate management.
• MRI skills a strong plus.

Benefits

• Comprehensive compensation package including paid vacation and holidays.
• Optional health and dental benefits.
• 401(k) plan.
• Life insurance.

About GCI Residential

GCI Residential is a prominent and diversified real estate development and management firm committed to offering exceptional places to live and work. We foster an exceptional company culture that encourages innovation and empowers team members to act as leaders through opportunities, training, and tools for a successful and meaningful career. We care personally through our GCI Connects program by teaming up with local and national charities and participating in events throughout the year.