Assistant Manager

About the role

The FOSS Assistant Manager (AM) position plays a key role in the school leadership team, managing administrative functions, providing mentorship to the team, and learning key roles including Swim Teacher, Customer Support Service, Teacher Assistant, Supervisor, and Assistant Manager.

Responsibilities

• Train to learn key roles including Swim Teacher, Customer Support Service, Teacher Assistant, Supervisor and Assistant Manager.
• Manage non-exempt personnel regarding job performance, including compliance with FOSS policies, and take corrective action when necessary.
• Implement FOSS policies.
• Build trusted and effective relationships to advance an organizational culture that lives the FOSS purpose and values.
• Support recruiting efforts.
• Collaborate with school leaders regarding personnel training and ensure school staff personnel are current on all training requirements.
• Oversee management of class enrollments, enrollment process, customer engagement initiatives, and other operating practices.
• Support General Manager to implement financial goals for school, including lesson and retail revenue, controllable expenses, staffing levels, inventory management, and other aspects of the school's financial success, and to meet or exceed site KPIs.
• Be a FOSS Brand Ambassador. Build relationships with customers to create loyalty and excitement for the FOSS brand, purpose, programming, and community.
• Ensure facility cleanliness standards are satisfied.

Qualifications

• Two (2) years of experience in a supervisor role or one year of employment at FOSS preferred, not required.
• Must obtain American Red Cross CPR/First Aid certification within the first 90 days of employment, be required to adhere to American Red Cross standards outlined in the certification requirements and maintain an active certificate throughout tenure in the role.
• Experience in retail, health and fitness, restaurant, or other related experience preferred.
• Self-motivated with a desire to achieve results and excel individually and as a team.
• Availability to work days, evenings, and weekends.
• Ability to manage multiple priorities and deadlines while maintaining attention to detail.
• Ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment.
• Strong verbal and written communication skills.
• Ability to participate in organizational, employee or community engagement events as necessary.
• Ability to collaborate with others to identify and solve issues or make proactive recommendations and lead through influence.

Skills

• Business acumen
• Time management
• Organizational execution
• Accountability
• Developing, motivating, and managing talent

Benefits

FOSS offers a competitive benefits package, which includes a 401(k)-company match, healthcare plans, and broad range of other benefits. Team Member Benefits & Perks include Relocation Assistance, Medical, Dental, & Vision Insurance, Leadership Development & Advancement Opportunities, and more.

Pay

Compensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience.

Schedule

Work in an indoor pool facility that will be warm and humid with water temperatures up to 91 degrees. Ability to work in areas exposed to noise, chemicals, and industrial equipment and supplies. Operate a computer, handheld device such as an iPad, phone and other common office tools or controls. Mentally focus on tasks and apply sound reasoning and judgement.