Assistant Manager

Wage Range: Minimum $20.26 - Maximum $23.64 an hour

About the role

The Assistant Manager assists the Community Manager in managing the day-to-day activities of operating and maintaining facilities and equipment in housing projects designed to provide low-income families, seniors, special users, or other eligible individuals with furnished or unfurnished housing in single or multi-unit dwellings.

Responsibilities

• Orders office supplies.
• Schedules maintenance repairs, generates and files completed work orders, and follows up as appropriate.
• Assists in resident move-in/out procedures and unit inspections.
• Maintains wait list and processes applications in conformance with compliance regulations and EHMI policies; explains entire move-in procedures.
• Collects rent and accounts for monies collected; performs daily bank deposits as needed.
• Answers telephone and handles office interactions in a friendly, courteous, and sincere manner.
• Sorts and distributes inner office mail.
• Prepares recertifications of residents by interviewing residents, obtaining appropriate documentation, and completing worksheets. Submits worksheets to manager or Property Supervisor for approval.
• Compiles and maintains accurate written records of residents (e.g., Emergency Information, Incident Reports, etc.).
• Maintains resident files in a neat and orderly manner according to EHMI standard policies.
• Refers applicants to alternative housing if all available units are occupied or if the Wait List is closed.
• Ensures consistent application of project rules and regulations.
• Ensures consistent application of Program (HUD, CHFA, RHCP, TCAC, etc.) rules and regulations.
• Prepares Project Status Reports (PSR’s).
• Maintains a clean and well-organized office.
• Promotes harmonious relations among residents, housing personnel, and persons of the community.
• Represents the project in business-related matters to residents and the community at large.
• Maintains congenial relationships with all residents and resident service coordinator/agencies, demonstrating understanding and sensitivity to cultural background, economic status, and those with special needs.
• Exercises common sense, good judgement, consistency, and self-control in day-to-day contact with residents and in other business-related matters.
• Demonstrates company loyalty and integrity in all financial matters, reports to supervisors, and relationships with residents and co-workers.
• Actively participates in a culture of inclusivity.

Requirements

• 6 months clerical/office experience or other related experience and/or training.

Skills

• Type professionally and accurately at a minimum of 40 wpm.
• Previous experience in property management a plus.
• General understanding of preventive and ongoing apartment maintenance.
• Computer literacy - PC hardware, YARDI software a plus.
• Proficient in word-processing and spreadsheet software (Word, Excel, Outlook).
• Self-starter, flexible, detail-oriented, and well organized.
• Ability to work independently and in a team environment.
• Experience working with diverse groups, i.e., staff, residents, outside contacts.
• Commitment to the company’s goals and philosophy.
• Passionate about equitable housing.
• Experience with HUD or CTCAC properties a plus.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, government regulations, loan documents, financial reports, regulatory agreements, and other legal documents.
• Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information to top management, public groups, officials, and/or boards of directors.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages.
• Ability to produce budgets and analyze financial reports, income statements, and perform cost analyses.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Frequently required to stand and walk.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The noise level in the work environment is usually moderate.