Assistant Manager

About the role

The Assistant Manager is responsible for day-to-day restaurant operations and ensuring the team delivers exceptional guest experiences while upholding core hospitality standards and values.

Responsibilities

• Lead the team to drive sales, service excellence, and internal career growth by building a learning, supportive environment.
• Partner with the General Manager to proactively recruit, thoughtfully hire, onboard, and mentor team members.
• Maintain appropriate staffing levels; set clear expectations; train, coach, and provide timely, constructive feedback.
• Implement company training programs and follow up to ensure skills transfer on the job.
• Practice proactive performance management in partnership with Regional/HR as needed; ensure policy compliance.
• Support career development plans to improve retention and build bench strength.
• Manage location expenses and ensure adherence to budgets.
• Ensure consistent execution of policies, procedures, and brand standards (visual and experiential).
• Maintain the appearance and upkeep of kitchen, bar, dining, and exterior areas in partnership with location leadership.
• Model and reinforce the organization’s values in all decisions and actions; be receptive to feedback and coaching.
• Possess thorough knowledge and enforcement of all food & beverage menus, ingredients, prep methods, and presentation.
• Uphold hospitality/service standards at every guest touchpoint; cultivate authentic community relationships.
• Ensure proper cash handling and accurate POS operations.
• Maintain food handling, safety, and sanitation compliance at all times.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required; must be 18+ years of age.
• Generally 3+ years of food & beverage experience; prior leadership experience preferred.
• Current food handlers and alcohol service certifications as required by federal/state/local law.
• Familiarity with reservation platforms (e.g., OpenTable) preferred.
• Ability to work a variable schedule including nights, weekends, and holidays.
• Basic math proficiency; comfortable with Microsoft Office and standard business software.

Physical Requirements

• Frequently lift and/or move up to ~50 lbs.
• Frequent bending/stooping/kneeling; occasional ladder use.
• Ability to stand for up to 8 hours per shift.
• Possible travel for training and to assist at other locations.
• Availability to work varied hours/days as business needs require.