Assistant Manager

About the role

The Assistant Manager role is a key member of the Retail Banking team, working alongside the Retail Banking Officer to ensure the Banking Center operates efficiently and effectively. Key responsibilities include providing on-the-spot coaching, managing customer relationships, and enhancing the Country Bank Experience.

Responsibilities

• Provides on-the-spot coaching to Banking Center staff in regards to the Country Bank Experience, Avannis Survey management and any other opportunities necessary.
• Prepares and conducts quarterly coaching development sessions with banking center staff.
• Aids in identifying and correcting performance-related issues as they arise.
• Ensures effective communication to staff on all policies, procedures, Bank-wide initiatives or operational changes.
• Assists Retail Banking Officer in facilitating Banking Center meeting discussions regarding leadership, operations, employee development, product knowledge, sales, service and goal objectives.
• Manages operational soundness and workflow of the banking center, including overall scheduling maintenance and approval, managing complex customer requests and ensuring audits are completed on time and according to policy guidelines.
• Models and promotes the Country Bank Experience for all staff.
• Participates in and facilitates role-play and skill building exercises with the Banking Center team, to increase comfortability and improve technique in engaging the customer and identifying potential roadblocks to an outstanding customer experience.
• Works closely with Retail Banking Officer to implement strategies and activities to enhance the Country Bank Experience for the banking center and provides coaching to Banking Center staff.
• Identifies and pursues opportunities to build and deepen customer relationships by actively listening and engaging the customer to understand their current and future financial needs and priorities.
• When appropriate, offers solutions and educates customers on products, promotions and digital services to assist the customer in reaching their financial goals.
• Maintains customer service and sales goals, as well as achieves high satisfaction ratings on all Avannis customer surveys.
• Responsible for mortgage, commercial loan, cash management, and merchant service referrals to other applicable internal business lines.
• Opens various types of new accounts, including consumer, business, and retirement.
• Ensures proper identification is collected for various entity types and prepares and collects appropriate applications and agreements.
• Provides customers with instructions and education on self-service products including assisting and promoting ATM and ITM activity and awareness.
• Manages all levels of account servicing requests such as processing address changes, business account requests, and issuing new ATM/Debit cards, enrolling and troubleshooting for online and mobile banking, and assisting customers with ATM/Debit fraud resolution.
• Originates and closes home equity lines of credit and consumer loans as well as Small Business Express.
• Attends meetings, training classes, webinars and seminars appropriate to job responsibility to stay current and knowledgeable of banking trends and all Country Bank products and services.
• Processes financial transactions for customers including deposits, withdrawals, loan payments, cashing checks, issuing cashier’s checks, entering wire transfers and ordering foreign currency.
• Maintains knowledge of and compliance with applicable federal, state and local laws and regulations governing the activities of the Bank.
• Responsible for building long-lasting relationships with customers both internal and external, community and colleagues through the embodiment of our Core Values: Integrity, Service, Teamwork, Excellence and Prosperity.

Requirements

• High School diploma or equivalent is required; an Associate’s degree or equivalent banking experience is preferred.
• Minimum of three years’ experience in a banking environment is required. At least one year of coaching and supervising others is preferred.
• The ability to acquire and maintain a Notary Public license is required, as well as lending origination skills and the ability to maintain active registration with the Nationwide Mortgage Licensing System.

Skills

• Strong customer service and negotiation skills.
• Strong ability to communicate with others through spoken and/or written word.
• Basic knowledge of the Microsoft Office Suite, including Excel, Outlook, PowerPoint and Word.

Benefits

Country Bank offers a competitive total compensation package and comprehensive benefit package, which includes medical, dental and vision insurance, a 401(k) Plan with a generous employer contribution plus match, income protection benefits, educational assistance and tuition reimbursement benefits, generous total paid time off, and more!

Pay

The pay range for this position is $50,000 to $63,000.

Schedule

This position is Full Time, 37 hours weekly.