Assistant Manager

Key Duties/Responsibilities

• Affords assistance to the Restaurant General Manager (RGM) in employee training.
• Affords assistance to the RGM in maintaining appropriate staffing levels and preparing weekly schedules.
• Affords support during high volume periods as required.
• Affords assistance in the administration of all necessary paperwork.
• Affords assistance in analyzing profit and loss statements and meeting sales targets.
• Affords assistance in maintaining accurate inventory records.
• Affords assistance in understanding, enforcing, and adhering to all company policies and procedures.
• Affords assistance in maintaining all company operations standards and compliance.
• Affords assistance in ensuring adherence to federal, state, and local laws, regulations, and ordinances.
• Affords assistance in maintaining a clean and safe facility at all times.
• Affords assistance in delivering consistent, high-quality products daily and every shift.
• Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience)

• Must be at least 18 years of age.
• Must have 1 year of supervisory experience working in the restaurant industry.
• Must possess a valid driver’s license.

Position Qualifications/Functional Skills

• Must be able to work a minimum of 40 hours per week.
• Must be available to work flexible shifts, including weekends.
• Must demonstrate knowledge of all restaurant policies, practices, and operational and human resources procedures.
• Must possess excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be skilled in developing employees through coaching, counseling, and building strong work habits.
• Must continuously work to improve customer satisfaction.
• Must possess knowledge of recruiting and interviewing potential team members.
• Must be able to supervise others.
• Must be able to manage conflict resolution.
• Must be able to create and maintain a positive work environment.

Competencies

• Build a Strong Guest Culture:
• Makes a special effort to exceed guest's expectations.
• Holds guests as the highest priority and acts as a role model for team members by providing exceptional guest service.
• Leads by example and promotes an environment where there is a sense of urgency to satisfy guests.
• Investigates and resolves guests' complaints about food quality or service.
• Establishes a friendly, welcoming restaurant environment.
• Build High-Performing Teams:
• Fosters respect and provides shoulder-to-shoulder coaching and feedback.
• Recognizes achievements and resolves employee concerns.
• Communicates effectively.
• Hires, trains, and develops the right people and plans staffing levels.
• Uses exemplary on-boarding and orientation practices.
• Understands team dynamics and facilitates good teamwork.
• Provides specific, timely, and actionable feedback.
• Ensure Quality and Safety Focus:
• Ensures that all food products are prepared consistently with Church's high quality standards.
• Demonstrates food and beverage operations by applying principles of food preparation and production in accordance with Church's specifications.
• Ensures that all health, safety, and sanitation requirements are met in accordance with Church's policies as well as federal, state, and local standards.
• Follows all cash and security procedures to maximize employee and customer safety.
• Maintains safe and obstruction-free dining and work areas.
• Drive Results:
• Establishes clear achievable goals and communicates each team member's role.
• Gets results personally and from teams by effectively communicating performance expectations and holding team members accountable for getting results.
• Regularly uses company-provided tools to audit guest service and food safety practices.
• Utilizes appropriate techniques to encourage and support staff in meeting or exceeding desired goals.
• Provides clear and timely feedback on performance.

Benefits

• Fun, fast-paced work environment.
• Opportunity to serve others and make a difference.
• Equal employment opportunity employer.

Pay

Details on pay will be provided upon interview.

Schedule

Schedules will be communicated upon hire.