Assistant Manager

About the role

This position involves handling various financial and administrative tasks within a community setting, including but not limited to:

• Collecting and posting rent, fees, and other payments
• Preparing daily bank deposits and monthly close out reports
• Processing invoices and payables
• Operating property management software and ensuring its integrity
• Reviewing resident files and accounting records
• Communicating with residents about outstanding balances
• Implementing procedures for collecting on delinquencies
• Enforcing the lease to maximize revenue
• Submitting invoices from vendors, contractors, and service providers
• Reconciling work performed or products purchased
• Managing communication between vendors, contractors, and clients/owners
• Following proper notice requirements for evictions
• Applying appropriate deposit and lease cancellation fees during move-outs
• Processing the disposition of move-outs in compliance with established procedures and legal requirements
• Responding to complaints, questions, and requests in a timely manner
• Taking appropriate action to resolve and address service issues
• Organizing and delegating daily work as the on-site supervisor
• Collaborating with the maintenance supervisor on maintenance and make-ready tasks
• Managing the operation of the community in compliance with Company policies, procedures, and business practices
• Preparing lease and move-in documents
• Showing apartments to prospects and assisting with the leasing process
• Promoting resident satisfaction and retention
• Offering support and assistance to the community manager

Responsibilities

• Completes daily transactions and tasks related to the financial operation of the community
• Operates property management software and ensures its integrity
• Reviews resident files and accounting records
• Communicates with residents regarding outstanding balances
• Implements procedures for collecting on delinquencies
• Enforces the lease to maximize revenue
• Submits invoices from vendors, contractors, and service providers
• Reconciles work performed or products purchased
• Manages communication between vendors, contractors, and clients/owners
• Follows proper notice requirements for evictions
• Applies appropriate deposit and lease cancellation fees during move-outs
• Processes the disposition of move-outs in compliance with established procedures and legal requirements
• Responds to complaints, questions, and requests in a timely manner
• Takes appropriate action to resolve and address service issues
• Organizes and delegates daily work as the on-site supervisor
• Collaborates with the maintenance supervisor on maintenance and make-ready tasks
• Manages the operation of the community in compliance with Company policies, procedures, and business practices
• Prepares lease and move-in documents
• Shows apartments to prospects and assists with the leasing process
• Promotes resident satisfaction and retention
• Offers support and assistance to the community manager

Requirements

• High School diploma or equivalent
• Strong math skills
• Bilingual proficiency (preferred)
• Drivers license

Qualifications

• Knowledge of property management software
• Ability to communicate effectively with residents and vendors
• Experience with financial record keeping and invoicing
• Ability to enforce lease terms and collect on delinquencies
• Knowledge of local laws and regulations related to property management
• Ability to manage multiple tasks and prioritize responsibilities
• Good interpersonal and problem-solving skills

Skills

• Property management software proficiency
• Excellent communication skills
• Financial record keeping and invoicing
• Lease enforcement and collection
• Laws and regulations related to property management
• Time management and prioritization
• Interpersonal and problem-solving skills

Benefits

Includes competitive pay, medical, dental, vision, and 401K benefits, along with vacation, sick, and personal time off.

Pay

Competitive pay for the market.

Schedule

N/A

Benefits

Includes medical, dental, vision, and 401K benefits, along with vacation, sick, and personal time off.

Education Requirements

High School diploma or equivalent

License/Certifications Required

Drivers License

Criminal History Record

Continued employment will be contingent upon satisfactory results of a thorough Criminal History Record Check(s).

Drug Screening

Continued employment will be contingent upon satisfactory results of a Drug Screen Test.