Assistant Manager

About the role

The Restaurant Manager is responsible for leading and managing a team to deliver exceptional guest experiences, adhering to Dunkin’ standards and franchisee guidelines.

Responsibilities

• Recruit, hire, train, and develop team members
• Communicate job expectations and provide coaching and feedback
• Create and maintain a guest-first culture
• Maintain a safe, secure, and healthy environment
• Control costs to maximize profitability
• Execute in-restaurant marketing promotions and new product roll-outs
• Set and track sales goals

Requirements

• Able to lift a minimum of 30 lbs.
• Able to stand for 6+ hours at a time
• At least 18 years old
• Authorized to work in the U.S.
• Fully fluent in English

Competencies

• Guest Focus: Exceeds guest expectations, develops relationships, and resolves concerns.
• Purposeful Performance: Sets and achieves high standards, leads others, and improves performance.
• Problem Solving: Identifies and resolves issues, uses information to make decisions, and escalates problems.
• Interpersonal Relationships: Develops and maintains relationships, operates with integrity, and resolves conflicts.

Benefits

• Competitive salary
• Health insurance
• 401(k) plan
• Two weeks of vacation
• Life/disability insurance
• Outings, recognition contests
• Employee discounts and discounted pet insurance
• Monthly bonus plan

Schedule

Flexible working hours and weekend availability are required.

Skills

• Ability to be flexible with working hours and weekends
• High school diploma or equivalent
• Proficient in English
• At least 2 years of management experience
• Experience working in the restaurant or retail industry