Assistant Manager

Key Responsibilities

• Sales & Business Development
• Help develop & execute all sales & customer service strategies within the residence
• Drive sales performance through accurate projection of daily/weekly sales targets
• Aid in reporting & analysis to ensure strong execution of retail activations
• Monitor & analyze all key performance metrics & product/service reporting
• Assist with reporting on residence performance on a weekly/monthly/quarterly/yearly basis
• Manage front-end operations and work closely with the Residence Manager & client advisors to manage inventory, visual merchandising, customer bookings and experience
• Support team members in meeting goals, explaining KPIs & best practices, overcoming challenges and reinforcing growth & development
• Collaborate with key stakeholders to provide feedback on services, product, events & key initiatives, clienteling & client experience, and business
• Assist in executing & driving store action plans
• Operations Management
• Assist with comprehensive departmental operations guidelines and implementing ongoing training initiatives
• Oversee all inventory and store logistics including ordering, cost controls, and asset management
• Maximize operational efficiency through expert use of residence management systems and software
• Team Leadership & Staff Development
• Support the manager in recruiting, onboarding, coaching, and developing a high-performance residence team
• Aid in scheduling, performance evaluations, compliance with labor policies (including meal breaks), and timely payroll execution
• Help manage the creation & execution of areas of responsibilities for the team
• Communicate directed priorities, brand standards, and opportunities for upselling and enhanced service delivery
• Foster a collaborative and respectful work culture with clear expectations, regular feedback, and morale-boosting leadership
• Drive sales performance by monitoring sales & team goals, monitoring retail activation performance & providing feedback on merchandise assortment & levels
• Guest Experience & Service Excellence
• Act as an ambassador for the residence experience—greet and assist clients in a warm, knowledgeable, and discreet manner
• Monitor client feedback and proactively implement service improvements while ensuring alignment with the brand’s luxury service philosophy
• Maintain a safe, serene, and meticulously clean residence environment that reflects the brand’s premium positioning

Qualifications

• Bachelor’s degree preferred; equivalent professional experience accepted
• Minimum 2 years of experience within a high-end residence or luxury retail environment
• Exceptional customer service skills and emotional intelligence
• Strong team player with a proven ability to work collaboratively with other team members
• Strong attention to detail and operational discipline
• Proficient in various systems and programs within a customer service environment
• Strong computer literacy, including Microsoft Office Suite and POS/inventory platforms