Assistant Manager

About the role

Company overview: We are a values-driven ice cream shop focused on creating memorable experiences for our guests and a growth-focused environment for our team. Every shift is about great service, great products, and a positive place to work. We believe in developing leaders from within, celebrating wins together, and yes—enjoying plenty of ice cream along the way.

The Opportunity: As an Assistant Manager, you will be a hands-on leader who helps run the shop day-to-day, sets the tone for outstanding guest service, and supports the growth and development of your team. You will play a key role in keeping operations smooth, guests happy, and the team engaged. This role is a strong step toward becoming a Shop Manager, offering paid leadership training, real responsibility, and the chance to make a visible impact on your shop’s performance and culture.

Responsibilities

• Lead, coach, and support scoopers and shift leads during busy shifts and day-to-day operations.
• Oversee core shop operations, including cash handling, inventory checks, scheduling, and opening/closing procedures.
• Model legendary guest service and train your team to deliver friendly, fast, and consistent experiences.
• Help your team grow by giving feedback, recognizing great work, and fostering a positive, accountable culture.
• Support community events, in-store promotions, and shop goals while stepping in for the Shop Manager when needed.

Requirements

• Leadership or supervisory experience, ideally in food service or retail, with comfort running a busy shift.
• Reliability, a strong sense of responsibility, and a positive attitude that lifts the team.

Skills

• Clear, positive communication skills and the ability to solve problems calmly and quickly.
• A genuine drive to learn, grow, and help others develop their skills and confidence.

Pay

$20–24 per hour (including tips).

Benefits

• Free ice cream and a fun, team‑oriented work environment.
• Paid leadership training and a real path to becoming a Shop Manager.

Schedule

Flexible schedules.