Assistant Manager

Primary Responsibilities

• Support the Community Manager in deploying operational initiatives, including training team members, prospect management, marketing and social reputation management, and vendor and maintenance coordination.
• Own and manage all steps of the resident lifecycle, including leasing, move-ins and move-outs, renewals and collections.
• Expertly communicate with the Community Manager regarding common business management, concerns, strategies, and capital requests.
• Collaborates with site team members, Company leaders, and support team members to anticipate changes in the market and make appropriate strategic adjustments.
• Support operational initiatives by taking ownership, supporting change, and ensuring the proper adoption of revised practices and operational initiatives.
• Resolve escalated resident concerns and masterfully create positive experiences.
• Contribute to the financial performance of the property, including budgeting, forecasting, collection of rents and improving net operating income.
• Ensure rental rates and leasing strategies are proactively and competitively adjusted to position communities for positive financial success.
• Conduct routine property inspections to identify maintenance and safety issues and ensure that the property is kept in good condition.
• Maintain a thorough understanding of the property's competitive environment by completing in-person shops and Company market surveys.
• Consistent and disciplined production of timely and accurate preparation of various weekly, monthly, quarterly, and annual reporting.
• Plan and execute resident and prospect events and activities.
• Manage resident and vendor accounts requiring administrative action, such as lease expiration dates, delinquent accounts, collections, and evictions.
• Participate in Company training, including Fair Housing, safety, non-discrimination, and harassment prevention.

Attributes of a Strong Candidate

• Qualifications include a Bachelor's degree preferred, two years of multi-family industry experience, and proven experience in a leadership position managing both people and a portfolio of properties.
• Knowledge of industry technology solutions, such as ResMan, Paylocity, BlueMoon, and Western Reporting, is helpful but not required.
• Thorough knowledge of the operations of a residential community, including adherence to budget standards.
• Ability to balance daily operations with the management of prospects, residents, vendors, and team members.
• Proficiency in using Excel, Microsoft Word, PowerPoint, Internet, Outlook, Microsoft Teams, and Microsoft SharePoint.
• Effective communication and collaboration skills with administrative and maintenance site team members, residents, vendors, and cross-functional teams regarding property operations or personnel issues.
• Experience analyzing financial performance relative to budget and historical levels to make certain targets are achieved.
• Strong team leadership skills, including the ability to work across functional groups in a team environment and assist with training and development of property team.
• Proactive approach, ability to prioritize workload, manage challenging situations, and meet deadlines.
• Knowledgeable in standard residential lease provisions, Fair Housing guidelines, and other Idaho tenant-landlord laws.

Benefits

• Competitive compensation package for a full-time role
• Opportunities for advancement and professional development
• Excellent benefits, including comprehensive health care, 401(k) with company match
• Paid time off and holidays
• Upscale and Professional work environment
• Culture that respects work-life balance
• Fun group of people in a real team atmosphere