Assistant Manager

AEG is building careers, developing leaders, and making a meaningful difference in communities through great eye care. This role supports the Practice Manager in daily operations, patient flow, and team coordination while actively working on the practice floor to ensure exceptional patient care and service execution.

About the Role

As an Assistant Practice Manager, you will inspire and support the team, deliver exceptional patient care, and achieve meaningful business results. This hands-on developmental leadership role is designed to build operational knowledge, leadership capability, and readiness for expanded responsibility over time. You will work actively on the practice floor, learning and supporting multiple functions, including patient care coordination, optical sales, clinical support, and daily operational routines.

• Support the Practice Manager with daily operations, patient flow, team coordination, service execution, and real-time practice needs.
• Work actively on the practice floor and assist across practice functions to support patient care, staffing gaps, and operational execution.
• Learn and support key practice roles, such as patient care coordination, optical sales and service, technician/clinical support, patient handoffs, opening/closing routines, and other assigned responsibilities.
• Support assigned areas of responsibility based on practice needs (e.g., front desk flow, optical floor support, clinical workflow, patient experience, or daily operational routines).
• Communicate daily priorities, role expectations, service standards, and operational focus areas to team members.
• Partner with the Practice Manager and Optometrist to support exam flow, provider needs, patient handoffs, and team readiness.
• Reinforce patient-centered service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Observe team behaviors and support coaching, feedback, training reinforcement, and follow-up within assigned areas.
• Assist with onboarding, peer training, workflow changes, company initiatives, technology updates, and team development.
• Identify patient service concerns, workflow barriers, delays, remake opportunities, or communication gaps, escalating concerns as appropriate.
• Review basic reporting, patient feedback, and daily results with guidance from the Practice Manager to understand trends and improvement opportunities.
• Support practice readiness, including opening and closing routines, cleanliness, organization, supplies, and preparation for patient care.
• Participate in interviews, onboarding, coaching, team development, or employee-related follow-up as requested and under the direction of the Practice Manager.
• Serve as the designated practice point of contact in the Practice Manager’s absence, when assigned, while escalating matters outside of role authority.
• Perform other duties as assigned by the Practice Manager.

Requirements

• Optical, optometric, healthcare, retail, hospitality, or comparable service/operations experience required.
• Experience in one or more optical or practice functions preferred (e.g., patient care coordination, optometric technician support, optical sales, opticianry, clinical support, or front desk operations).
• 1–2 years of leadership, lead, supervisory, or management experience preferred.
• High school diploma or equivalent.
• Demonstrated leadership capability (e.g., peer training, coaching others, owning a specific business area, supporting team development, or leading through influence).
• Ability and willingness to learn and function across multiple practice positions to support patient care, team coverage, and operational execution.
• Strong communication, organization, collaboration, and follow-up skills in a fast-paced patient care environment.
• Ability to reinforce expectations, model patient-centered service behaviors, and support basic coaching or training reinforcement.
• Ability to learn practice systems, technology, and workflow tools quickly.
• Related education preferred; equivalent experience may be considered.

Benefits

• 401(k) with company match
• Medical, dental, vision, life, STD, and LTD benefits
• Employee vision discount program
• HSA/FSA
• Paid time off
• Paid holidays

Physical Demands

• Ability to utilize office and practice equipment.
• Prolonged sitting, standing, and walking.
• Ability to move throughout the practice to support patient flow, team needs, and operational execution.
• Ability to lift up to 10 lbs.