Assistant Manager
About the role
The Assistant Manager at Hollister Co. in MaineSouth Portland, ME, is a multifaceted position that combines business strategy, operations, creativity, and people management. This role drives sales results by analyzing the business and providing top-notch customer service. They oversee daily store operations, including opening and closing routines, and ensure efficiency in all store processes. Assistant managers also leverage their creative expertise through floorset updates, styling recommendations, and product knowledge. They are talent leaders, managing recruitment, training, engagement, and development. They are expected to bring their best selves every day and have the opportunity to grow into future leaders of the store's organization.
Responsibilities
- Perform Opening and Closing Routines
- Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations
- Conduct staffing and scheduling operations and payroll management
- Train and develop the non-management staff
- Demonstrate product knowledge and brand awareness, while driving sales
- Build and maintain visual displays
- Analyze reporting to inform decision making
- Protect store assets & perform inventory control
- Operate Register/Point of Sale systems
- Fulfill OMNI Channel Orders
- Represent the Brand and Exemplify Company Culture and Values
Requirements
- Bachelor’s degree OR one year of supervisory experience in a customer-facing role
- Maintain a strong customer focus
- Knowledge of current fashion trends
- Drive to achieve results and exhibit a strong work ethic
- Possess strong communication and interpersonal skills
- Talent building and ability to coach others
- Take initiative and demonstrate confidence
- Balance multiple tasks while being detail-oriented
- Engage in applied learning and proactive thinking
- Show up in a fast-paced and challenging environment
Qualifications
- Ability to show up in a fast-paced and challenging environment
Skills
- Strategic thinking
- Customer service excellence
- People management
- Product knowledge
- Visual merchandising
- Financial analysis
- Team leadership
- Time management
- Problem-solving
Benefits
- Quarterly Incentive Bonus Program
- Paid Time Off
- Paid Volunteer Day per Year
- Merchandise Discount
- Medical, Dental and Vision Insurance
- Life and Disability Insurance
- Associate Assistance Program
- Paid Parental and Adoption Leave
- 401(K) Savings Plan with Company Match
- Training and Development Opportunities
- Career Advancement
Pay
Competitive compensation package based on experience and qualifications.
Schedule
Full-time position with flexible hours to accommodate the needs of the store and the customer.