Jobs · OTHR · Massachusetts

Assistant Manager, Annenberg Dining Hall

On-siteOTHRFull-time
We need to output HTML fragment with sections: h3 headings for sections present: About the role? Actually we have Company Description, Job Description, Job-Specific Responsibilities, Working Conditions, Physical Requirements, Qualifications, Certificates and Licenses, Additional Information, Standard Hours/Schedule, Visa Sponsorship, Pre-Employment Screening, Other information, Salary Grade and Ranges, Benefits, EEO/Non-Discrimination Commitment Statement. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we should remove EEO statement? The instruction says remove EEO/equal-opportunity boilerplate. So we should omit that section. Also remove "Company Description"? It's not a heading we need to use? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings where appropriate. Not required to use exactly those headings, but we should use them for sections. Likely we need sections: About the role (maybe company description + job description), Responsibilities (Job-Specific Responsibilities), Requirements (Qualifications), Skills (maybe part of qualifications), Benefits, Pay (Salary Grade and Ranges), Schedule (Standard Hours/Schedule). Also maybe Working Conditions and Physical Requirements could be part of Responsibilities or Requirements? But we should include only if posting has real specific content. We have Working Conditions and Physical Requirements details; we could include them under a section like "Working Conditions" but not in the list of allowed headings. The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says prefer a few substantive sections over many thin ones. So we could combine Working Conditions and Physical Requirements into Responsibilities or Requirements? Probably better to have sections: About the role (company description + job description), Responsibilities (Job-Specific Responsibilities + Working Conditions + Physical Requirements), Requirements (Qualifications + Certificates and Licenses), Benefits, Pay, Schedule. We must not repeat job title as heading. Not include Job ID etc. We must preserve all substantive information, not invent or summarize away detail. So we need to keep details but can rephrase? We should preserve meaning but can rewrite in HTML. Must not omit details. Let's extract content: Company Description: "By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals." Job Description: "A world class University sets the table for living and learning engagement by providing a hospitality experience that fosters community, prioritizes health, cultural connection and religious sensitivity, challenges food systems convention, and relentlessly innovates. Harvard University Dining Services (HUDS) advances the mission of Harvard University through its multiple food and beverage venues on campus. The Residential Dining program, central to Harvard’s House Life and the hub for community building, literally sets the table for the kinds of connections that uniquely happen over a shared meal. Undergraduate dining halls serve as a student’s home kitchen, where they experience personalized hospitality and familiarity to support their individual needs. HUDS’ Residential Dining program seeks an Assistant Manager who enjoys creating a welcoming dining environment that celebrates diverse, delicious, nutritious, and sustainable food. Beyond simple foodservice, HUDS undergraduate dining halls are spaces for student and faculty engagement and advocacy, celebrating diversity and inclusion through shared food experiences, and developing solutions to global food systems challenges through real-world applications. The Assistant Manager is an ambassador for those values in our dining operations. Reporting directly to the Unit or General Manager, the Assistant Manager provides support and oversight to the dining operation. in the Assistant Manager works to ensure that all aspects of the business (includes catering and board program as applicable) are executed smoothly, providing maximum customer satisfaction to students, Faculty Deans, faculty and University guests; while also facilitating a unified, mutually supportive team of exempt and non-exempt employees in the delivery of a delicious, welcoming experience for our guests." Note there is a typo: "in the Assistant Manager works". We'll keep as is. Job-Specific Responsibilities: list bullet points. We need to convert to
  • . Let's extract each responsibility sentence: - Operational Management Lead and inspire a team of non-exempt service staff in the overall management of a residential dining operation providing an extraordinary hospitality experience which exceeds customer expectations while fully complying with all food quality and cost standards and occupational safety rules and regulations. - Ensure high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc. - Assist with the monitoring FoodPro menu and inventory management system including, but not limited to: ensuring cost control and mitigation of loss prevention, completion of weekly inventory audits; maintenance of appropriate inventory levels based on menu needs, etc. - Develop and maintain positive and professional relationships within the community, where all perspectives on food are celebrated and supported. - Provide outstanding customer service and ensure specialty diets and other nutritional needs are met. - Ensure all kitchen equipment and related physical space (i.e.: dishwasher, ovens, refrigeration, exhaust, etc) is operational and in good repair. Alerts manager of needed repairs. - Ensure Unit’s physical plant is clean, organized and in good repair. This includes, but is not limited to: walls, ceilings, floors, storage and receiving areas, servery, kitchen space, dining rooms, etc. - Employee and Labor Management Lead non-exempt workforce. - Develop and maintain a positive and collaborative working environment that promotes, open communication, consistency, fairness and opportunities for continuous learning while achieving the vision and mission of HUDS and the University. - Develop and maintain positive, professional relationships with front line service staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit. - Assigns and directs the work of a team of hourly and temporary staff to ensure the delivery of excellent service. - Addresses staff performance and recommends/delivers corrective actions as needed. - Develop and maintain professional relationships with Union Shop Stewards. - Interview candidates and hire based on approved staffing pattern. - Complete probationary employee evaluation form as required. - Provide hospitality training and mentoring to the team and exemplify the highest standards of customer service, care and respect, fr both co-workers and guests. - Ensure performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings. - In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures. - Ensure Kronos timekeeping system is accurately and regularly maintained. - Process timecards and absence requests in a timely manner and per HUDS policy and procedure. - Use Kronos Dialer to fill open shifts in compliance with the Union Local 26 Contract and HUDS policies Working Conditions: "Ability to work evenings, weekends and holidays as neededSubject to wet floors, temperature extremes, and excessive noiseStanding and walking for significant amounts of time is necessary" Physical Requirements: "Position frequently involves long hours and widely diverse dutiesMust be able to lift (approximately 20 to 30 pounds), bend, stoop and perform other physical exertionAbility to stand for extended periods of time" Qualifications: Basic Qualifications: Minimum of 2 years’ relevant work experience Additional Qualifications and Skills: list many items. Let's extract each: - Associates or Bachelors Degree in Hospitality Management or related field preferred - Previous financial and human resource management experience in a food industry environment. - Ability to learn and adapt to new systems and applications as needed. - Ability to work nights, weekends and holidays and be on-call as needed. - Experience with the sale and execution of catered events. - Experience managing in a unionized environment. - Knowledge of Kronos timekeeping software or similar system. - Knowledge of FoodPro Menu Management system. - Demonstrated ability to deliver exceptional customer service. - Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency. - Strong time management, organizational and multi-tasking skills. - Ability to meet multiple deadlines and manage competing priorities. - Good professional judgment and ability to independently make sound business decisions. - Skilled at addressing a variety situations and negotiating successful outcomes with a diverse group of stakeholders. - Must be adaptable to a frequently changing environment and ability to remain calm in stressful situations. - Works professionally, ethically and with integrity; uphold the vision and mission of HUDS and the University. - A passion for food and knowledge of current food trends. - Ability to become ServSafe Certified within six months of employment. Certificates and Licenses: (none listed? Actually "Certificates and Licenses: Additional Information" heading but no content). So we may skip. Additional Information: includes Standard Hours/Schedule, Visa Sponsorship, Pre-Employment Screening, Other information, Salary Grade and Ranges, Benefits. Standard Hours/Schedule: "40 hours per week" Visa Sponsorship Information: "Harvard University is unable to provide visa sponsorship for this position" Pre-Employment Screening: "Identity, Education, Drug Testing, Criminal, MVR, and References" Other information: "Work Format Details This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment." Salary Grade and Ranges: "This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information." Benefits: list. We must not include boilerplate like EEO. Now produce HTML with sections:

    About the role

    containing company description + job description (maybe combined into paragraphs).

    Responsibilities

    containing Job-Specific Responsibilities + Working Conditions + Physical Requirements (maybe as lists).

    Requirements

    containing Qualifications (basic + additional) and Certificates/Licenses (if any).

    Benefits

    Pay

    containing Salary Grade and Ranges.

    Schedule

    containing Standard Hours/Schedule. We also might include Visa Sponsorship and Pre-Employment Screening under Additional Information but not required headings; maybe we can add a short paragraph under About the role? But instruction: prefer few substantive sections. Could add a section "Additional Information" but not in list; but we could incorporate into About the role or Requirements? Probably better to add a section "Additional Information" as h3? The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings but says prefer few substantive sections. So we could add a section "Additional Information" but that would be extra. Maybe we can incorporate Visa Sponsorship etc. into About the role or Requirements? Probably better to add a section "Additional Information" but it's thin. However we have substantive content: Visa Sponsorship, Pre-Employment Screening, Work Format Details. Could be its own section. But we must not create sections with filler like "not specified". This is real info. Thus we could have sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule, Additional Information. But we already have Qualifications as a separate heading; we could merge Requirements and Qualifications? The instruction list includes both Requirements and Qualifications as possible headings. We could use Requirements for basic qualifications and Qualifications for additional? Might be

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