Assistant Maintenance Manager - Vendor

About the role

Tricon is an owner, operator, and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents, and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.

Responsibilities

• Communicate clearly, compassionately, and with empathy when speaking with internal team members, vendors, and residents
• Provide exceptional customer service when interacting with residents and vendors
• Act as a training and quality control resource, ensuring proper workflow for all maintenance resources
• Set the bar for acting with integrity and demonstrating support for Tricon’s core values
• Manage day-to-day activity of Maintenance Coordinators, including attendance (vacation and sick time coverage), time sheet review and approval, inventory replenishment for trucks, and vehicle care and maintenance
• Maintain oversight (for quality, spend, and/or completion) of all work performed by external vendors
• React with urgency and work collaboratively with legal, management, and residents to promptly address all Health and Safety issues
• Anticipate, advise leadership, and recommend solutions for all potential issues, schedule conflicts, or delays
• Conduct weekly team meetings to communicate project updates, completion, or changes
• Mentor, teach, and inspire team members by establishing expectations, actively communicating, and proactive one-on-one interaction
• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, vendors, and residents
• Ensure that all maintenance projects meet Tricon quality standards
• Assist with the implementation of corporate processes, training, and enforcement of policy
• Adhere to and manage team to standards of service and work procedures
• Effectively set and manage deadlines
• Oversee the scope of work on assigned projects
• Oversee and manage (to budget and timeline) all assigned work
• Ensure maintenance department objectives and key metrics are met
• Communicate with team members to support the development of short and long-range goals
• Proactively and courteously communicate with existing and future residents
• Responsible for reviewing and communicating monthly budget and key metric performance

Requirements

• High school diploma (BA preferred)
• Prior Maintenance leadership experience required
• Commitment to serving residents in accordance with Tricon’s Standards of Service
• Demonstrated attention to detail
• Basic financial acumen
• Excellent communication skills, both verbal and written
• Strong organizational skills and the ability to handle multiple deadlines
• Strong project management and coordination skills

Skills

• Knowledge of project management software
• Take ownership of work product and ensure delivery within tight deadlines
• Proven experience working well under pressure and self-managing
• Ability to adapt and anticipate change
• Proficiency with MS Office with a focus on Excel (specifically for basic accounting and math)
• Ability to plan, schedule work activities, anticipate issues, and solve problems
• Ability to work effectively with all levels of individuals while inspiring respect and credibility
• Proven track record of successfully using technology (computers, mobile devices, project management software, etc.)
• Knowledge of Yardi preferred

Physical Demands

• Frequently required to sit; talk; and hear
• Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, or crouch
• Occasionally lift and/or move up to 10 pounds
• Vision abilities required by this job include close vision, distance vision, and depth perception