Assistant Maintenance Manager - Vendor

About the Role

Tricon is an owner, operator, and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents, and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options through our technology-enabled operating platform and dedicated on-the-ground teams.

Responsibilities

• Communicate clearly, compassionately, and with empathy when speaking with internal team members, vendors, and residents.
• Provide exceptional customer service when interacting with residents and vendors.
• Act as a training and quality control resource, ensuring proper workflow for all maintenance resources.
• Set the bar for acting with integrity and demonstrating support for Tricon’s core values.
• Manage day-to-day activity of Maintenance Coordinators, including attendance (vacation and sick time coverage), timesheet review and approval, inventory replenishment for trucks, and vehicle care and maintenance.
• Maintain oversight (for quality, spend, and/or completion) of all work performed by external vendors.
• React with urgency and work collaboratively with legal, management, and residents to promptly address all Health and Safety issues.
• Anticipate, advise leadership, and recommend solutions for potential issues, schedule conflicts, or delays.
• Conduct weekly team meetings to communicate project updates, completion, or changes.
• Mentor, teach, and inspire team members by establishing expectations, actively communicating, and proactive one-on-one interaction.
• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, vendors, and residents.
• Ensure all maintenance projects meet Tricon quality standards.
• Assist with the implementation of corporate processes, training, and enforcement of policy.
• Adhere to and manage team to standards of service and work procedures.
• Effectively set and manage deadlines.
• Oversee the scope of work on assigned projects.
• Oversee and manage (to budget and timeline) all assigned work.
• Ensure maintenance department objectives and key metrics are met.
• Communicate with team members to support the development of short and long-range goals.
• Proactively and courteously communicate with existing and future residents.
• Review and communicate monthly budget and key metric performance.

Requirements

• High school diploma (BA preferred).
• Commitment to serving residents in accordance with Tricon’s Standards of Service.
• Demonstrated attention to detail.
• Basic financial acumen.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and the ability to handle multiple deadlines.
• Strong project management and coordination skills.
• Prior maintenance leadership experience required.
• Ability to plan, schedule work activities, anticipate issues, and solve problems.
• Ability to work effectively with all levels of individuals while inspiring respect and credibility.
• Proven track record of successfully using technology (computers, mobile devices, project management software, etc.).
• Knowledge of Yardi preferred.

Skills

• Knowledge of project management software.
• Take ownership of work product and ensure delivery within tight deadlines.
• Excellent communication skills, both written and verbal.
• Proven experience working well under pressure and self-managing.
• Ability to adapt and anticipate change.
• Proficiency with MS Office, with a focus on Excel (specifically for basic accounting and math).

Schedule

Hybrid schedule: Monday and Friday work from home. Tuesday, Wednesday, and Thursday in office (Brentwood).

Physical Demands

• Frequently required to sit; talk; and hear.
• Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, or crouch.
• Occasionally lift and/or move up to 10 pounds.
• Vision abilities required include close vision, distance vision, and depth perception.