Assistant Maintenance Manager

About the Company

ConcordRENTS is a distinguished leader in delivering a quality, customer-centric property management experience across affordable and market-rate multifamily communities throughout Florida. For more than 30 years, our success has been driven by our exceptional team members and our unwavering commitment to supporting the communities we serve. ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

Benefits

• 16 days of paid time off and 7 paid holidays in the first year.
• 401(k) Program with up to $5,250 in company match annually; including 150% match on the first 3% you contribute and 50% match on contributions between 4% and 10%.
• Rental discounts: 20% for all full-time team members and 50% for resident maintenance positions.
• Eligibility to participate in performance and role-specific bonus programs.

About the Role

Individuals in this position contribute to the success of the community by maintaining amenities and apartment home interiors. This includes fully preparing apartment homes for new residents as well as maintaining the condition of occupied apartments. This opportunity is right for you if you have experience with painting, plumbing, electrical, appliance repair, and carpentry. You must also have knowledge to identify and address landscaping deficiencies, as well as the ability to troubleshoot and perform irrigation repairs. This candidate will maintain the community's curb appeal to provide an attractive environment.

Candidates must have the desire and ability to address residents' customer service needs through clear and caring communication, work independently with a sense of urgency, and be solutions-oriented. Willingness and ability to learn industry-leading technology to provide efficient and effective service is essential.

Certified Pool Operator (CPO) certification may be required in order to service pools. Additionally, EPA certification (either Universal or both Type I and Type II) is required and must be provided at the time of hire or obtained through company-provided training within six (6) months of hire.

Responsibilities

• Work from checklists, schedules, service requests, logs, contracts, warranties, and instructions.
• Track and determine the status of service requests in the computer system and close records for completed orders.
• Investigate and resolve issues where service orders are past due in the computer system.
• Update and maintain a wide range of records and documentation including EPA logs, MSDS sheets, smoke detector records, asset inventory, fire log, compactor log, and pool log to ensure records are current and meet established standards for accuracy and completeness.
• Check warranty information and ensure that repairs to covered units are performed in keeping with warranty requirements.
• Maintain spare parts inventory. Requisition supplies, materials, and parts as required, ensuring that inventories are maintained at prescribed levels.
• Conduct and document move-in and move-out inspections. Orient new residents to the operation of appliances in apartments and respond to questions.
• Respond to punch lists and prepare apartments for move-in for new residents, ensuring that all checklist items are processed and resolved.
• Determine repair, material, and supply requirements and perform repairs including replacement of damaged floor covering, repair of walls, countertops, fixtures, fans, windows, doors, and appliances, involving mechanical, electrical, plumbing, or HVAC systems or units.
• Respond to service requests to investigate and make mechanical, electrical, plumbing, or HVAC repairs to damaged or broken apartment or amenity elements as reported by residents or staff or escalated by Maintenance Technicians.
• Examine reported problems, determine the extent of repairs, materials, and supplies required, and make repairs to damaged or broken units. Notify supervisor when outside contractors are required for unusual conditions.
• Monitor the work of outside contractors and maintenance staff and ensure repairs are made in keeping with quality and safety standards.
• Paint interior and exterior surfaces and fixtures at assigned properties, including apartments, clubhouse and amenity areas, compactor areas, speed bumps, signs, posts, gates, street markings, and handrails. Touch up building exterior surfaces as required.
• Clean and prepare surfaces, pressure washing as appropriate. Apply caulk around doors, windows, or breezeway floors to repair surfaces. Patch and repair drywall and stucco surfaces, matching textures on walls, ceilings, and other surfaces as required. Select proper coatings and colors.
• Process assigned area of grounds in keeping with schedules and checklists. Pick up trash, empty trash bins, and replace trash bags. Move trash to compactor and clean, pressure wash, and sanitize compactor and immediate area.
• Blow, sweep, pressure wash, and clean sides of buildings, stairs, and breezeways. Clean light globes, remove cobwebs, and ensure the cleanliness of building exteriors and areas around and between buildings.
• Clean and scrub pool and deck surfaces, and remove debris. Check water and treat with prescribed chemicals under supervision or as certified to ensure pool water characteristics comply with prescribed standards.
• Check and repair irrigation systems. Rake recreation areas and straighten signs and poles. Paint signs, speed bumps, street markings, and other areas as assigned.
• Perform preventive maintenance routines including changing filters, checking smoke detectors and replacing batteries as required, changing light bulbs, performing damage inspections, performing routine plumbing repairs, and updating the exterior light map.
• Assist in moving appliances into and out of apartments and remove discarded personal belongings and trash from vacated apartment homes. Make keys as directed.
• Clean and maintain golf carts and report damage or the need for service.
• Respond to maintenance-related inquiries from staff members or residents.
• Perform special projects to install or repair items to increase the aesthetics, safety, or quality of the property, such as adding lighting to trees, repairing fences, building shelving, and moving or installing equipment.
• Maintain property grounds and notify the supervisor of safety hazards, property damage, or unsightly conditions on grounds. Notify supervisor of the need to replenish materials and supplies when low and process requisitions as required.
• Store and maintain supplies and materials in keeping with procedures and standards.
• Available for on-call duty, nights, and weekend work.

Requirements

• Use mathematics together with the analytical use of complicated drawings, manuals, and schematics, and use various types of precision measuring instruments, such as A/C gauges, digital scales, and electrical testers.
• High School diploma or GED equivalent required.
• Applied trades training on a particular or specialized occupation, requiring knowledge of mechanics, electrical systems, HVAC systems, and plumbing.
• Certified Pool Operator (CPO) certification may be required in order to service pools. EPA certification (either Universal or both Type I and Type II) is required and must be provided at the time of hire or obtained through company-provided training within six (6) months of hire.
• Ability to speak, read, and write English for safety and productivity reasons.
• Over three years of experience required; must be fully familiar with required techniques, equipment, systems, documentation, and work routines.