Assistant Kitchen Manager-True Texas BBQ

H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As an Owner in the company, you’ll drive innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

About the role

As an Hourly Restaurant Assistant Manager (True Texas BBQ), you'll oversee Partners and provide day-to-day direction and coordination for the Store’s Restaurant-True Texas BBQ department. You’ll coach on and foster the highest levels of customer service, execute merchandising programs, and monitor the department's financial performance.

Responsibilities

• Management:
  • Use independent judgment to make employment-related and business decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or resolving Partner-related matters.
  • Assist department Partners with their duties; coach, train, and evaluate as needed.
  • Hold Partners accountable for following Standard Operating Procedures (SOPs).
  • Prepare work schedules, order product, control inventory, and monitor department budget and payroll.
  • Complete and distribute all required reports and paperwork to ensure accounting statements accurately reflect departmental performance.
  • Comply with SOPs and department/Loss Prevention procedures to minimize shrink and residual inventory.
• Merchandising / Sales:
  • Execute merchandising programs; drive sales by merchandising appropriate variety and quantity of products daily.
  • Monitor and be accountable for the department's financial performance.
  • Monitor financial records and inventory levels to maximize sales, profit, and meet metrics and budget goals.
  • Research and analyze potential or existing process breakdowns; proactively work with necessary Partners to identify and resolve root causes.
  • Use H-E-B systems to determine the best opportunities to drive sales.
  • Maintain the highest levels of customer service through personal example, SOP compliance, and accountability.
• Food Safety / Sanitation:
  • Ensure compliance with federal, state, and H-E-B regulations, policies, and standards for product/food safety and sanitation.

Requirements

• Minimum age: 18 (mandatory).
• 1+ years of experience in the department or comparable experience.
• Completion of Store/department training (e.g., forklift/power jack).
• Food Safety certification.

Skills

• Advanced interpersonal skills.
• Advanced verbal/written communication skills.
• Analytical and problem-solving skills.
• Leadership/management skills.
• Organization and planning skills; attention to detail.
• Computer skills, including MS Office and H-E-B systems.
• Ability to manage multiple priorities and shift focus between projects/tasks.
• Ability to adapt to stressful situations, manage change, and give productive feedback.
• Ability to delegate effectively.
• Team-oriented.

Physical Demands

• Function in a fast-paced, retail environment.
• Work extended hours and/or rotating schedules, including nights and weekends.
• Safely maneuver around moving mechanical parts and high, precarious places.
• Stand, walk, bend, reach, kneel, squat, reach overhead, and side-to-side during shift.
• Occasionally work in a cooler/extremely cold environment.
• Occasionally lift 50 lbs.
• Demonstrate the ability to lift 50 lbs and manage in excess of 50 lbs (Partners must never lift beyond their own safe limit; break down heavy items as needed).

*Measurements: Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5–5.5 hours per 8-hour day; Occasionally: 0–2.5 hours per 8-hour day.