Assistant Housekeeping Manager

About the role

The Assistant Housekeeping Manager at Hotel 48Lex is responsible for managing housekeeping operations to ensure guest service, quality, and sustainability standards are met.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with specific brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Requirements

• A high school diploma or equivalent is preferred.
• One year previous housekeeping supervisor experience is required.

Qualifications

• Strong leadership and supervisory skills.
• Excellent communication and problem-solving abilities.
• Ability to work independently and as part of a team.
• Knowledge of hotel housekeeping standards and procedures.

Skills

• Effective communication skills.
• Leadership and supervisory experience.
• Attention to detail.
• Ability to manage multiple tasks simultaneously.

Benefits

• Medical, Dental, and Vision Health Insurance
• Paid Time Off
• 401(k) Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource
• Travel Discounts
• Employee Assistance and Wellness Program
• Education/Professional Development
• Referral Bonus Program

Pay

$58,000 to $63,000 per year

Schedule

Work schedule varies and may include working on holidays, weekends, and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.