Assistant Housekeeping Manager

Hotel Name: M Social Sunnyvale Location: Onsite - Sunnyvale, CA Salary Range: $75,000.00 - $80,000.00 Join the Team at M Social Sunnyvale At M Social Sunnyvale, we don't just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience. About M Social Sunnyvale As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: Passion for Hospitality - Delivering meaningful and memorable guest experiencesEntrepreneurial - Taking ownership and acting with agilityInnovation & Progressive - Continuously improving how we operate and serveSolutions & Results Oriented - Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. About The Role As our Assistant Housekeeping Manager, you will support the Housekeeping Manager in leading the daily operations of the Housekeeping department while ensuring guest rooms, public spaces, and back-of-house areas consistently meet M Social's high standards of cleanliness, presentation, and safety. This role is ideal for an organized, service-focused leader who enjoys developing teams, maintaining exceptional quality standards, and creating memorable guest experiences through operational excellence. Your Impact - Housekeeping Leadership You will play a key role in maintaining the hotel's appearance and overall guest satisfaction by supporting housekeeping operations, coaching team members, and ensuring efficient workflows. Your leadership will foster a culture of accountability, teamwork, and attention to detail while delivering an exceptional hospitality experience. What You'll Be Doing Housekeeping Operations Assist the Housekeeping Manager in overseeing the daily operations of the Housekeeping departmentCoordinate room assignments and staffing to ensure efficient daily operationsEnsure guestrooms, public areas, meeting spaces, and back-of-house areas meet brand cleanliness and presentation standardsConduct routine inspections of guestrooms and public spaces to ensure quality and consistencyAssist in managing daily room readiness to support Front Office operations and guest arrivals Team Leadership Supervise, coach, and support Room Attendants, Housepersons, Laundry Attendants, and Public Area AttendantsAssist with hiring, onboarding, training, and performance development of housekeeping employeesProvide ongoing coaching, recognition, and constructive feedback to improve performancePromote teamwork, accountability, and a positive work environmentServe as Manager on Duty for the department in the Housekeeping Manager's absence Guest Experience Respond promptly and professionally to guest requests and concernsResolve housekeeping-related guest issues with urgency and a solutions-oriented approachCollaborate with Front Office and other departments to ensure an exceptional guest experienceEnsure guest preferences and special requests are communicated and fulfilled whenever possible Quality Assurance Perform detailed inspections of guest rooms and public areasMonitor housekeeping productivity, cleanliness scores, and guest satisfaction metricsEnsure adherence to brand standards, company policies, and departmental proceduresMaintain inventory standards for linens, guest supplies, and cleaning products Safety & Compliance Ensure compliance with OSHA standards, safety procedures, and chemical handling requirementsPromote safe work practices and proper use of personal protective equipment (PPE)Maintain compliance with sanitation, infection prevention, and housekeeping protocolsReport maintenance concerns promptly through established work order procedures Inventory & Administrative Support Assist with inventory counts and ordering of housekeeping supplies, linens, and equipmentMonitor labor productivity and assist with scheduling to support operational needsMaintain accurate records, inspection reports, and departmental documentationHelp manage departmental expenses while maintaining service excellence Continuous Improvement Identify opportunities to improve efficiency, productivity, and guest satisfactionSupport departmental initiatives focused on sustainability and operational excellenceEncourage innovation and continuous learning within the housekeeping team Requirements Passion for hospitality and delivering exceptional guest serviceStrong leadership, communication, and organizational skillsExcellent attention to detail and commitment to qualityAbility to prioritize multiple tasks in a fast-paced environmentStrong problem-solving and decision-making abilitiesFlexibility to work mornings, evenings, weekends, holidays, and varying schedules as business demands Leadership Requirements Previous supervisory or leadership experience in housekeeping or hospitality operationsAbility to motivate, coach, and develop employeesStrong organizational and time management skillsAbility to lead by example while fostering a positive and collaborative team environmentExperience managing productivity, quality standards, and operational priorities Technical / Role-Specific Requirements Minimum 2-4 years of housekeeping experience, preferably in a hotel environmentPrevious supervisory experience preferredKnowledge of housekeeping procedures, cleaning chemicals, equipment, and sanitation standardsExperience conducting room inspections and maintaining brand quality standardsFamiliarity with hotel property management systems (PMS) and housekeeping management software preferredUnderstanding of inventory management and labor schedulingAbility to maintain confidentiality and professionalism when working in occupied guestrooms Preferred Qualifications Luxury, lifestyle, or full-service hotel experience preferredBilingual skills are a plusExperience with Forbes, AAA, or brand quality standards is beneficialCPR/First Aid certification is a plus Physical Requirements Ability to stand and walk for extended periodsFrequently bend, reach, lift, push, and pull up to 40 poundsAbility to inspect guestrooms thoroughly and move throughout all hotel areasComfortable working in a fast-paced environment with frequent movement throughout the property Education High school diploma or equivalent requiredAssociate's or Bachelor's degree in Hospitality Management or a related field preferredEquivalent combination of education and relevant experience will be considered Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: Medical, Dental & Vision Insurance Company-paid Life and AD&D Insurance Short-Term and Long-Term Disability Coverage 401(k) Retirement Plan with Company Match (where applicable) Paid Time Off & Paid Holidays Hotel Room Discounts across our global portfolio Employee Assistance Program (EAP) Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth. Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.