Assistant Housekeeping Manager
About the role
Nestled along the iconic San Antonio River Walk, the luxurious Westin Riverwalk Hotel invites you to join our team and work in a stunning location, steeped in history and culture. Beyond our comprehensive health insurance and employer-matching 401k plans, our associates enjoy a variety of on-site perks, including complimentary meals, free bus passes, and significantly discounted downtown parking. At the heart of our success is our Loves Culture, where we celebrate and recognize the diversity our team members bring to our work environment. We believe in fostering a supportive and inclusive atmosphere where every associate feels valued and appreciated. As a member of the Westin Riverwalk family, you'll also benefit from the Marriott Room Rate Discount program, which offers exclusive room rate discounts at thousands of hotels worldwide, many of which include a 20% discount on food and beverages.
Essential Duties and Responsibilities
- Oversees staff of room attendants, house persons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.
- Interviews, hires, trains, recommends performance evaluations, resolves problems, provides open communication, and recommends discipline when appropriate.
- Arranges staff work schedules, determining days off, ensuring staffing levels are based on occupancy and/or any current or anticipated projects.
- SUBMIT PAYROLL RECORDS, CORRECTING ERRORS TO ENSURE PAY IS ON TIME AND INCLUDES ANY PURCHASED ROOMS, EXTRA CLEANUP, COTTS, ETC.
- Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
- Communicates both verbally and in writing to provide clear direction to staff.
- Complies with attendance rules and is available to work on a regular basis.
- Performs any other job-related duties as assigned.
Qualifications and Skills
- 2 years of housekeeping experience, preferably in a comparable hotel.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
- Able to set priorities, plan, organize, and delegate.
- Able to work effectively under time constraints and deadlines.
- Able to communicate effectively, both verbally and in writing, and adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you! For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal, and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Overview
To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and HEI Standards of Product and Service.