Assistant Housekeeping Manager

About the role

The Housekeeping Manager assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. The role involves cleaning and maintaining guestrooms and public spaces, completing inspections, and holding employees accountable for corrective action. The position also ensures guest and employee satisfaction while maintaining the operating budget.

Core Work Activities

• Assists in all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Assists in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.