Assistant House Manager

Casual position, $20/hour.

About the role

The Assistant House Manager ensures the safety and comfort of patrons during performances and public occupancy. You will supervise usher staff, coordinate front-of-house activities, enforce theater and college policies, manage crowd control, and serve as the primary point of contact for patrons.

Responsibilities

• Arrive before usher call time and open the theater one hour before showtime.
• Remain on radio at all times during events.
• Designate and check in ushers for key positions in the theater.
• Supervise ushers in preparing the theater for events.
• Meet with Stage Manager, Box Office Manager, Security Supervisor, and ushers to discuss event-specific details.
• Collaborate with the management team to ensure standards are met.
• Check in and brief back-door security as needed.
• Act as liaison to police detail and/or Berklee security for the event.
• Coordinate with Stage Manager/Production and security to open the house.
• Manage handicapped seating requirements with Box Office and ushers.
• Monitor usher staff during events and provide breaks as appropriate.
• Enforce theater policies on photography, food & beverages, smoking, etc.
• Troubleshoot problems or audience complaints.
• Manage emergency situations (e.g., medical emergencies or evacuations) and coordinate with appropriate parties.
• Document incidents, emergencies, or maintenance issues via reports or work orders.
• For pro shows, settle with merchandise representatives and complete house reports.
• Supervise ushers in closing the theater and secure the building after events.
• Evaluate existing policies and procedures, recommending improvements and staff training.
• Perform other duties as assigned.

Requirements

• 1+ year of supervisory/management experience.
• Problem-solving and leadership skills.
• Event security or crowd control experience and training.
• Strong written and verbal communication skills for interacting with the public, staff, promoters, and touring personnel.
• 3+ years of customer service experience, with tact and diplomacy.
• Knowledge of health, safety, and fire regulations.
• Ability to climb stairs and lift up to 50 lbs.