Assistant Hotel General Manager -Home2 Suites

About the role

At High Hotels, the Assistant Hotel General Manager oversees front desk and food and beverage operations to ensure the highest quality standards for food, service, cleanliness, and marketing. This full‑time position is based at the Home2 Suites in York, PA and supports the General Manager in managing all hotel operations.

Responsibilities

• Assist in the selection, training and development of front desk personnel, breakfast host/hostess and security/night audit positions.
• Assist the General Manager in ensuring fair and ethical treatment of co‑workers and maintaining high morale and low turnover.
• Handle normal front desk tasks: check‑ins, check‑outs, reservations, guest folio inquiries, and problem resolution.
• Present a helpful, courteous, friendly image to guests and make an effort to speak to every guest by name.
• Responsible for inventory control, replenishment, physical appearance, and ordering of food product for “The Market” at Marriott properties and the “Suite Shops” at Hilton properties.
• Maximize room revenue and occupancy through suggestive selling.
• Utilize computer equipment to analyze forecast, cost, and revenue reports and make decisions to ensure profit maximization.
• Accurately handle Company or Brand marketing programs and present them to guests, focusing on brand loyalty programs and incentives.
• Ensure the front desk is fully staffed at all times through coworker assignment or self‑coverage.
• Maintain adequate equipment and office supply resources via monthly inventory counts to maximize coworker performance and customer service.
• Ensure all monies due to High Hotels are received timely; handle departmental accounting of monies, receipts, guest accounts and other credit per accounts receivable policies.
• Maintain a clean, pleasant and professional image for guests.
• Represent the hotel as manager on duty when the General Manager is off‑property or unavailable.
• Assist in documenting and maintaining records for periodic appraisal of front desk, breakfast/pantry and night audit/security personnel.
• Monitor and enforce Company and brand policies, procedures, rules and regulations affecting hotel activities to ensure safety and security of guests, co‑workers and assets.
• Provide assistance to coworkers for smooth front desk operation (coffee bar clean‑up, assisting hostess, typing, filing, faxing, copying).
• Ensure attendance complies with standards, including ability to work a varied schedule as required.
• Assist the GM in reviewing work schedules to meet business needs and monitor/enforce attendance policies.
• Comply with Company and Hotel rules for safe and efficient operation of hotel facilities.
• Mentor and train new and current coworkers at the front desk.
• Assist the GM in establishing plans for continuous improvement of front desk guest satisfaction scores.
• Support High Hotels' sustainability efforts, ensuring implementation and compliance within front desk and breakfast/pantry areas.
• May coordinate Hilton Honors and third‑party booking postings and reconciliation.
• Ensure proper communication between shifts (logbook) and perform bank reconciliation at shift end.

Requirements

• High School Diploma or equivalent required; bachelor's degree in hospitality management, Hotel Management, Business Administration, or related field preferred.
• Minimum of 3 years of hotel operations experience required.
• Previous leadership or supervisory experience in a hotel environment required.
• Experience overseeing front desk, housekeeping, food & beverage, or overall hotel operations preferred.
• Demonstrated ability to lead, coach, and develop team members while maintaining high guest satisfaction standards.
• Proven ability to build relationships with guests, associates, vendors, and community partners.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and on‑call