Assistant General Manager - River Bar (Exempt)

About the role

In this highly visible and significant role, you assist with leading the Food and Beverage Teams in all aspects of service to create an exceptional guest experience. You are an enthusiastic, positive role model, motivating the team by promoting the Sea Island tradition of genuine hospitality, ensuring distinctive and unique experiences. You create an atmosphere of anticipatory service as you design and execute delightful experiences for our guests and members.

Responsibilities

• Enthusiastically direct operations of the Outlet using comprehensive knowledge of Five Star service, developing strategies and programs to enhance the dining experience.
• Oversee day-to-day duties including station assignments, open/closing, and reporting.
• Maintain great situational awareness, remaining mindful of the podium, as well as tracking guest arrivals and departures.
• Act as liaison between the front and back of the house, orchestrating flow and timing, and streamlining output for the best guest experience.
• Actively participate in the control and issuance of all beverages and monitor and maintain inventory for all front of the house supplies.
• Take pride in having team members keep service areas clean, organized, and well stocked.
• Lead staff development, including the selection and training of new team members.
• Provide meaningful feedback and coaching as you thoughtfully supervise team members, directing activities for quality and service that embrace superior standards with warmth and comradery.
• Drive and control financial aspects of your outlet including maximizing revenue, expenditure control and labor efficiency.
• Embrace the spirit of Gracious Hospitality and form effective relationships and work closely with all resort departments to maintain rapport and foster open communication.
• Set the tone by consistently upholding and ensuring compliance with departmental procedures, including standards for safety, quality, timing, attendance, and appearance.
• Take pride in making sure all work areas are sparkling clean, safe and well organized.
• Maintain a thorough knowledge of current services, amenities, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area.
• Act to promptly resolve guest concerns when needed, coordinating necessary efforts through the appropriate departments and consistently follow-up to ensure resolution.
• Live and share your passion for genuine hospitality in your commitment to our vision, mission, and values.
• Set the tone with your strong ethics and by consistently upholding and ensuring compliance with departmental procedures, including standards for quality, timing, attendance, and appearance.
• Maintain your knowledge of Sea Island's properties, services, and offerings, and share this information with guests, members, and team members.
• Be generous with your support and help resolve any service issues that arise in a timely and positive way, following up as needed.