Assistant General Manager

About the role

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to lead a store team, drive sales targets, and create an outstanding in-store experience.

Responsibilities

• Take care of guests and confirm team members have what they need.
• Lead by example on the sales floor and coach team members one-on-one.
• Set and share daily/weekly/monthly goals with sales teams.
• Provide training and mentoring to deliver an outstanding customer experience.
• Identify selling skill gaps and build development plans to help the team meet and exceed sales metrics and quota assignments.
• Run store operations, analyze staffing needs, report financial and sales data, handle cash, and manage store cleanliness.
• Lead store merchandising and planogram compliance.
• Complete store opening and closing activities.
• Collaborate with store leader on day-to-day operations.
• Resolve customer issues and assist with customer transactions.
• Lead store operations when the General Manager is away.

Requirements

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Ability to lift ten pounds and stand for long periods of time.

Qualifications

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Skills

• Customer service skills.
• Leadership skills.
• Team management skills.
• Problem-solving skills.
• Communication skills.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay

We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $11.50 plus uncapped commission.

Schedule

Hours vary based on store schedule.